Ameren Missouri - Customer Care Advisor Resume Example

Skylar Simmons

XXXX XXX XX, Arnold , MO 63010

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished and energetic employee with a passion for Human Resources & Community involvment. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include building rapport with people from a variety of backgrounds, organization and responding effectively to issues and problems.

Skills

Customer and Personal Service
Social Perceptiveness

Critical Thinking
Judgment and Decision Making

Time Management
Active Learning

Clerical

Experience

Customer Care Advisor Apr 2014－Present Ameren Missouri － St Louis, MO

Refer unresolved customer grievances to designated departments for further investigation.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Determine charges for services requested, collect deposits or payments, or arrange for billing.

Customer Experience / Cashiers Jul 2012－Apr 2014 Laclede Gas Comany － St Louis, MO

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Assist customers by providing information and resolving their complaints.
Calculate total payments received during a time period, and reconcile daily deposits.
Compile and maintain non-monetary reports and records.
Set customers up and cancel electronic payments
Investigate payments received with no account information
Easy Pay Specialist
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.

Cashier Dec 2008－Jul 2012 Fox C6 School District － Nurtician Services, MO

Receive payment by cash, check, credit cards.
Effectively communicate with parents about account balances for their children's lunch accounts.
Daily deposit & reports
Monthly reports & ledgers
Ordering menu items
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.

Dealer Service Representative Jul 1998－Feb 2003 AmeriCredit Financial － St Louis, MO

Operate computers programmed with accounting software to record, store, and analyze information.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Perform personal bookkeeping services.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Comply with federal, state, and company policies, procedures, and regulations.
Reconcile or note and report discrepancies found in records.
Process & approve automobile loan applications.
Verify residency and employment for applicants.
Promptly fund auto dealers for contracts.

Education