Wyndham Hotel Group - Customer Care Resume Example

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Aubrey James
XXX X XXXXXXX , Aberdeen , SD 57401 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Customer Care Agent with more than 13 years of experience in fast-paced environment. Excellent communication and listening skills. Friendly and enthusiastic, able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Active Listening
  • Critical Thinking
  • Active Learning
  • Judgment and Decision Making
  • Negotiation
Experience
Customer Care 01/2003 to Present
 Wyndham Hotel Group – Aberdeen , SD
 communicate file concerns for guests of hotels. mediate between guest and hotel managers,
book reservations as needed
  • Resolve complex, severe exposure claims, using high service oriented file handling.
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
Telemarker 06/2000 to 08/2003
 APAC – Aberdeen, sd
 outbound calls, selling products over the phone
Certified Nursing Assistant 03/1993
 Manorcare Nursing Home – Lynnwood, WA
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Check patients' pulse, temperature, and respiration.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
Education
High School Diploma: general Jun 1979 Snohomish High School - Snohomish, WA
Customer Care Telemarker Certified Nursing Assistant

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About this resume

Customer Care FROM Aberdeen , South Dakota RESUME

This is a resume for a Customer Care in Aberdeen, South Dakota with experience working for such companies as Wyndham Hotel Group and APAC. The grade for this resume is 0 and is one of hundreds of Customer Care resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Care resume.

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School Attended
Snohomish High School