Wyndham Hotel Group - Customer Care Resume Example

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Aubrey James

XXX X XXXXXXX , Aberdeen , SD 57401 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXX

Professional Summary

Seasoned Customer Care Agent with more than 13 years of experience in fast-paced environment. Excellent communication and listening skills. Friendly and enthusiastic, able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Active Listening
Critical Thinking

Active Learning
Judgment and Decision Making

Negotiation

Experience

Customer Care 01/2003 to Present
Wyndham Hotel Group – Aberdeen , SD
communicate file concerns for guests of hotels. mediate between guest and hotel managers,
book reservations as needed

Resolve complex, severe exposure claims, using high service oriented file handling.

Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

Telemarker 06/2000 to 08/2003
APAC – Aberdeen, sd
outbound calls, selling products over the phone

Certified Nursing Assistant 03/1993
Manorcare Nursing Home – Lynnwood, WA

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Check patients' pulse, temperature, and respiration.

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.

Education

High School Diploma: general Jun 1979 Snohomish High School - Snohomish, WA

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Customer Care Certified Nursing Assistant

Resume Details

This is a real resume for a Customer Care in Aberdeen, South Dakota with experience working for such companies as Wyndham Hotel Group, Apac, Manorcare Nursing Home. This is one of the hundreds of Customer Care resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Care resume.

                                        Previous Companies:
                                        Wyndham Hotel Group
APAC
Manorcare Nursing Home

                                

                                        Previous Job Positions:
                                        Customer Care
Telemarker
Certified Nursing Assistant

                                

                                        Schools:
                                        Snohomish High School

                                        Level of Education:
                                        High School Diploma

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Wyndham Hotel Group - Customer Care Resume Example

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