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McNutt Service Group - Customer Care Resume Example

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Ryan Nelson
XX XXXXXXXX XX, Mills River, NC 28759
XXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Summary
I seek challenging opportunities where I can fully use my array of skills for the success of the organization. My extensive knowledge in a warehouse and office environment allows me to connect with all types of positions to create a strong team.
Skills

Microsoft Office Microsoft Excel

Microsoft Access NeoPost

Label Matrix Fourth Shift ERP

Experience
Customer Care/Dispatcher Mar 2015Present McNutt Service Group Arden, NC


  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Receive or prepare work orders.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Prepare daily work and run schedules.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer Service Representative Feb 2012Jun 2014 Manual Woodworkers & Weaver Hendersonville, NC
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Ensure prompt and complete shipments by coordinating with warehouse.
Label Coordinator/Order Management Jun 1995Feb 2012 Manual Woodworkers & Weaver Hendersonville, NC
  • Maintained an Microsoft Access database.
  • Formatted law and product labels based on customer specific routing guide information
  • Created Access files for automated conveyor system. 
Switchboard Operator Nov 1994Jun 1995 Manual Woodworkers & Weaver Hendersonville, NC
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Place telephone calls or arrange conference calls as instructed.
  • Seal or open envelopes, by hand or by using machines.
  • Affix postage to packages or letters by hand, or stamp materials, using postage meters.
  • Weigh packages or letters to determine postage needed, using weighing scales and rate charts.
Shipping, Receiving, and Traffic Clerks Sep 1993Nov 1994 Manual Woodworkers & Weaver Hendersonville, NC
  • Picked and packed by company guidelines.
  • Scheduled multiple item orders for shipment.
  • Handled pickup or special orders for proper follow through.
  • Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
  • Determine shipping methods, routes, or rates for materials to be shipped.
Education
High School Diploma East Henderson High School Hendersonville, NC
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Resume Details

This is a real resume for a Customer Care in Mills River, North Carolina with experience working for such companies as Mcnutt Service Group, Manual Woodworkers & Weaver. This is one of the hundreds of Customer Care resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Care resume.

Previous Companies:

  • McNutt Service Group
  • Manual Woodworkers & Weaver

Previous Job Positions:

  • Customer Care
  • Dispatcher
  • Customer Service Representative
  • Label Coordinator
  • Order Management

Schools:

  • East Henderson High School

Level of Education:

  • High School Diploma

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