McNutt Service Group - Customer Care Resume Example

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Ryan Nelson
XX XXXXXXXX XX, Mills River, NC 28759
XXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Summary
I seek challenging opportunities where I can fully use my array of skills for the success of the organization. My extensive knowledge in a warehouse and office environment allows me to connect with all types of positions to create a strong team.
Skills

Microsoft Office Microsoft Excel

Microsoft Access NeoPost

Label Matrix Fourth Shift ERP

Experience
Customer Care/Dispatcher Mar 2015Present McNutt Service Group Arden, NC


  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Receive or prepare work orders.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Prepare daily work and run schedules.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer Service Representative Feb 2012Jun 2014 Manual Woodworkers & Weaver Hendersonville, NC
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Ensure prompt and complete shipments by coordinating with warehouse.
Label Coordinator/Order Management Jun 1995Feb 2012 Manual Woodworkers & Weaver Hendersonville, NC
  • Maintained an Microsoft Access database.
  • Formatted law and product labels based on customer specific routing guide information
  • Created Access files for automated conveyor system. 
Switchboard Operator Nov 1994Jun 1995 Manual Woodworkers & Weaver Hendersonville, NC
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Place telephone calls or arrange conference calls as instructed.
  • Seal or open envelopes, by hand or by using machines.
  • Affix postage to packages or letters by hand, or stamp materials, using postage meters.
  • Weigh packages or letters to determine postage needed, using weighing scales and rate charts.
Shipping, Receiving, and Traffic Clerks Sep 1993Nov 1994 Manual Woodworkers & Weaver Hendersonville, NC
  • Picked and packed by company guidelines.
  • Scheduled multiple item orders for shipment.
  • Handled pickup or special orders for proper follow through.
  • Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
  • Determine shipping methods, routes, or rates for materials to be shipped.
Education
High School Diploma East Henderson High School Hendersonville, NC

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About this resume

Customer Care FROM Mills River , North Carolina RESUME

This is a resume for a Customer Care in Mills River, North Carolina with experience working for such companies as McNutt Service Group and Manual Woodworkers & Weaver. The grade for this resume is 0 and is one of hundreds of Customer Care resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Care resume.

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School Attended
East Henderson High School