Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards Innovative problem-solver who generate workable solutions and resolve complaints
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple projects.
Adapts to change.
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Dependable, responsible contributor committed to excellence and success.
Provides customer service transactions, including but not limited to; equipment troubleshooting, call handling, billing, service and equipment inquiries and all other customer transactions. Handles own customer escalations and minimizes transfers
Review all customer account information while on calls to identify and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line
Offers and educates on the benefits of products and services and
explains how the recommendations will add value to the customer's wireless
Managing employees handling complex problems and/or complaints; assisting with recruiting, training and updating staff with policies and procedures toward company goals. In addition,authorizing refunds and cash handling.
Senior Customer Advocate
Grand Prairie ,Texas
Blythewood ,South Carolina
About this resume
This is a resume for a Customer Advocate in Sherwood, Arkansas with experience working for such companies as Verizon Wireless and Walmart. The grade for this resume is 0 and is one of hundreds of Customer Advocate resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Advocate resume.