Verizon Wireless - Customer Advocate Resume Example

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Abigail Morgan
XXXX XXXX XXXX, Sherwood, AR 72120
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXXX
Professional Summary
Highly motivated, accomplished, achievement-driven, and results-oriented customer service manager; advocate looking for a position within an organization where I utilize and further develop my customer service, leadership, and organizational skills.
Skills

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards Innovative problem-solver who generate workable solutions and resolve complaints

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple projects.

Adapts to change.

Resourceful team player who excels at building trusting relationships with customers and colleagues.

Dependable, responsible contributor committed to excellence and success.

Experience
Customer Advocate Jun 2013Present Verizon Wireless Little Rock, Ar

Provides customer service transactions, including but not limited to; equipment troubleshooting, call handling, billing, service and equipment inquiries and all other customer transactions. Handles own customer escalations and minimizes transfers


Review all customer account information while on calls to identify and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line


Offers and educates on the benefits of products and services and explains how the recommendations will add value to the customer's wireless experience



Customer Service Manager Nov 2008Jun 2013 Walmart Sherwood, Ar

Managing employees handling complex problems and/or complaints; assisting with recruiting, training and updating staff with policies and procedures toward company goals. In addition,authorizing refunds and cash handling.

Education
Bachelor of Science: Business Management Aug 2014 University Of Phoenix Little Rock, Ar

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About this resume

Customer Advocate FROM Sherwood , Arkansas RESUME

This is a resume for a Customer Advocate in Sherwood, Arkansas with experience working for such companies as Verizon Wireless and Walmart. The grade for this resume is 0 and is one of hundreds of Customer Advocate resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Advocate resume.

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School Attended
University Of Phoenix