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United Recovery Systems - Customer Resume Example

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Hunter Mitchell
XXXX XXXXXX XXXXX XXX XXX XXXX, Missouri City, TX 77459
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic customer service representative with 10 years of specialization in customer relations. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Judgment and Decision Making
  • Telecommunications
  • Active Listening
  • Active Learning
  • Negotiation
  • Instructing
  • Clerical
Experience
Customer/Account Service Representative Oct 2010Dec 2014 United Recovery Systems Houston, TX
  • Arrange for debt repayment or establish and negotiate repayment schedules, based on customers' financial situations.
  • Process and receive payments via check by phone and post amounts paid to customer accounts.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Perform financial calculations such as amounts due, interest charges, balances, and principal.
  • Impose payment deadlines on delinquent customers and monitor payments to ensure deadlines are met.
  • Determine appropriate methods of debt settlement, such as offers of compromise or possible sale of property.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Update customers contact information when necessary.
  • Provide necessary information for customers to make payments via wire transfer or money transfer service.


Account Representative Jan 2010Sep 2010 SecureWatch ADT Knoxville, TN
  • Negotiate payment arrangements with customers who have delinquent accounts.
  • Obtain computer printout of policy cancellations or retrieve cancellation cards from file.
  • Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers.
  • Maintain and update filing, mailing, and database systems, either manually or using a computer.
  • Complete and mail bills, contracts, policies, and invoices.
  • Process payments over the phone via credit/debit card or check.
  • Comply with federal, state, and company policies, procedures, and regulations.
Account Service Representative Dec 2008Dec 2009 Westgate Resorts Knoxville, TN
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by telephone to solicit payment.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Receive payments and post amounts paid to customer accounts.
  • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Process payments over the phone via credit/debit card or check.
OJT Night Shift Sales Manager Aug 2007Dec 2008 Westgate Resorts Knoxville, TN
  • Interview, hire, and train new employees.
  • Contact private individuals by telephone in order to solicit sales.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
  • Explain products or services and prices, and answer questions from customers.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.
  • Analyze details of sales representatives to assess their growth potential and to set quotas.
  • Prepare sales and inventory reports for management.
  • Process customer payments over the phone via credit or debit card.
Education
Associate of Science : Natural Science Dec 2015 Houston Community College Stafford, TX
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Resume Details

This is a real resume for a Customer in Missouri City, Texas with experience working for such companies as United Recovery Systems, Securewatch Adt, Westgate Resorts. This is one of the hundreds of Customer resumes available on our site for free. Use these resumes as templates to get help creating the best Customer resume.

Previous Companies:

  • United Recovery Systems
  • SecureWatch ADT
  • Westgate Resorts

Previous Job Positions:

  • Customer
  • Account Service Representative
  • Account Representative
  • OJT Night Shift Sales Manager

Schools:

  • Houston Community College

Level of Education:

  • Associate of Science

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