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Ups Supply Chain Solutions - Custom Brokerage Supervsior Resume Example

Dylan Allen
Professional Summary

Dedicated Supervisor in Canadian Customs environment with over 20 years of experience combining management and customer service expertise in Customs Brokerage and Trade Management Services. I enjoy the challenges that my current position offers and possess the leadership skills required to influence others to achieve company's goals. My work ethic is formidable and I continually strive for new challenges to showcase my talents. Motivated leader with strong organizational and prioritization abilities, my accomplishments include: consistently reaching and/or exceeding monthly targets, obtaining the buy-in from team in order to achieve financial goals, and ability to implement/execute plan to reduce churn and increase productivity within team. Currently looking to expand my knowledge within the Finance Department at UPS Supply Chain Solutions through cross-functional training, I believe that the skills acquired over the years has prepared me for the next steps of my career development.

  • Leadership skills which include ability to multi task, problem solve and meet critical deadlines
  • Understands what drives key business results and able to execute plan to drive productivity
  • Responsible for motivation, development and evaluating of team
  • Analyzes possible solutions for any range of problems
  • Creates strong business partnerships with clients and maintains strong business relationships
  • Ensures that CBSA (Canada Border Services Agency) regulatory and compliance measures are met
  • Developed and managed Compliance Manual for clients
Custom Brokerage Supervsior 12/2011 to Present
UPS Supply Chain Solutions St-Laurent, Qc
  • Supervise brokerage operational team of nineteen (19) employees.
  • Open/manage numerous Canadian Brokerage accounts; provide customer service, provide client solutions, identify gaps and maintain customer satisfaction.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, maintaining client documents, such as Power of Attorney, NAFTA (North American Free Trade Agreement) documents, Brokerage Schedule Agreements.
  • Manage projects or contribute to committee or team work.
  • Train and assist staff with computer usage.
  • Analyze Financial reports; Profit & Loss, Credit, Daily Productivity report, Non-invoiced report, etc.
Trade Management Analyst (Mgmt) 01/2006 to 12/2011
UPS Supply Chain Solutions St-Laurent, Qc
  • Manage projects related to Customs Compliance processes and Regulations for Canadian imports
  • Create, maintain, and enter information into databases for UPS-SCS clients and Customs audits.
  • Manage client database
  • Create Blanket B2 Adjustment spreadsheet for CBSA (Canada Border Services Agency) audit and self-disclosure purposes.
Brokerage Specialist 01/2004 to 01/2006
UPS Supply Chain Solutions St-Laurent, Qc
Customs Specialist/Asst. Team Leader 11/2000 to 01/2004
ROE Logistics Montreal, QC
Business Administration Oct 2015 Yorkville University - Fredericton, NB Currently pursuing Education at Yorkville University - Bachelor of Business Administration / UPS partnership program.
N.M.O.: New Management Orientation Mar 2015 UPS University - Burlington, ON
Concordia Continuing Education: Urban Studies Sep 1998 Concordia University - Montreal, QC
Community Service
Volunteer, United Way, September 2005 - present
  • Neighbor to Neighbor United Way Coordinator
  • WLD (Women Leadership Development) Coordinator




Fluent in English

French - conversational

Additional Information

Proficient in Microsoft Word, PowerPoint, Excel
Training and Certificates:

CSCB - CCS (Certified Customs Specialist) Certification
I. E. Canada (Canadian Ass. of Importers and Exporters) - Attended information seminars since 2006 to present.
UPS University - Attended 3 Leadership Competency Workshops

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Resume Details

This is a real resume for a Custom Brokerage Supervsior in PELHAM, New York with experience working for such companies as Ups Supply Chain Solutions, Roe Logistics. This is one of the hundreds of Custom Brokerage Supervsior resumes available on our site for free. Use these resumes as templates to get help creating the best Custom Brokerage Supervsior resume.

Previous Companies:

  • UPS Supply Chain Solutions
  • ROE Logistics

Previous Job Positions:

  • Custom Brokerage Supervsior
  • Trade Management Analyst
  • Brokerage Specialist
  • Customs Specialist
  • Asst Team Leader


  • Yorkville University
  • UPS University
  • Concordia University

Level of Education:

  • N.M.O.
  • Concordia Continuing Education

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