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Dish Network - Cusomer Service Rep Resume Example

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Wyatt Scott
XXXX XXXXXXXX XXXX, Harlingen, TX 78550
Ph: XXX XXX XXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Account Specialist  with a solid history of achievement in Customer Service . Motivated leader with strong organizational and prioritization abilities. Areas of expertise Sales, Resolving issues and Grate Customer Service Skills.

Skills
  • Active Listening
  • Speaking
  • Service Orientation
  • Time Management
  • Complex Problem Solving
  • Active Learning
  • Judgment and Decision Making
  • Learning Strategies
  • Computers and Electronics
  • Sales and Marketing
  • Monitoring
  • English Language
Experience
Cusomer Service Rep. Dec 2012Present Dish Network Harlingen, TX
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Answer customer questions regarding problems with their accounts.
  • Negotiate credit extensions when necessary.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • Recommend merchandise or services that will meet customers' needs.
Cusomer Services/ Lead Jan 2010Nov 2012 Convergy's Brownsville , Tx
  • Recommend process or infrastructure changes to improve wind turbine performance, reduce operational costs, or comply with regulations.
  • Resolve customer complaints regarding sales and service.
  • Receive payments and post amounts paid to customer accounts.
  • Arrange and direct delivery and installation of products and equipment.
  • Check stock levels and reorder merchandise as necessary.
Education
General Studies Jun 2001 MIami Dade Community Collage Homsted , FL
High School Diploma Jun 2000 South Dade High School Homsted , Fl
Languages
Spanish
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Resume Details

This is a real resume for a Cusomer Service Rep in Harlingen, Texas with experience working for such companies as Dish Network, Convergys. This is one of the hundreds of Cusomer Service Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Cusomer Service Rep resume.

Previous Companies:

  • Dish Network
  • Convergys

Previous Job Positions:

  • Cusomer Service Rep
  • Cusomer Services
  • Lead

Schools:

  • MIami Dade Community Collage
  • South Dade High School

Level of Education:

  • General Studies
  • High School Diploma

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