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24 7 Intouch - CSRII Resume Example

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Aaliyah Griffin
XXXXX X XXXX XXXXX XXX X , Aurora , CO 80011 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Trainer with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Teaching, Creative problem solving.

Skills
  • Active Listening
  • Critical Thinking
  • Complex Problem Solving
  • Speaking
  • Judgment and Decision Making
  • Time Management
  • Customer and Personal Service
  • Active Learning
  • Service Orientation
  • Instructing
  • Education and Training
  • Coordination
Experience
CSRII 10/2012 to Present
24-7 Intouch Aurora, Co
  • Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.   
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Creative problem solving.
  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Training team members.
  • Providing floor support for all teammates
Property Manager 04/2009 to 08/2011
Kier Property Management Greenwood Village, Co
  • Managed Multifamily Section 8 Housing Projects.
  • Trained new Property Managers on operations and computer programs.
  • Trained and coached new maintenance personnel.
  • Wrote and maintained property budget.
  • Assisted with apartment make ready.
  • Inspected Properties and scheduled regular maintenance sweeps.
  • Completed Legal actions including Eviction Filing from beginning to end.
  • Prepared detailed reports, monthly and weekly.
 
Education
High School Diploma: General Jun 1987 North Cobb High School - Kennesaw , Ga
Awards
Customer Service Award 2014
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Resume Details

This is a real resume for a CSRII in Aurora, Colorado with experience working for such companies as 24 7 Intouch, Kier Property Management. This is one of the hundreds of CSRII resumes available on our site for free. Use these resumes as templates to get help creating the best CSRII resume.

Previous Companies:

  • 24 7 Intouch
  • Kier Property Management

Previous Job Positions:

  • CSRII
  • Property Manager

Schools:

  • North Cobb High School

Level of Education:

  • High School Diploma

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