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OneTouch Direct - CSR Resume Example

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Charles Collins
XXXX XXXXX XXX XXXXXX , Tampa , FL 33604 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Customer Service Representative with a solid history of achievement in Customer Service.  Motivated leader with strong organizational and prioritization abilities. Seasoned with more than 17 years of experience in fast-paced Customer Service environment. Positive, Eager, and self-motivated providing superior service all the while continually pursing professional growth and development within a respected organization. 

Skills
  • Customer and Personal Service
  • Active Listening
  • Critical Thinking
  • Adaptable
  • Building Relationships
  • Organizational
  • Communicational
  • Administration
  • Organization
  • Leadership
  • Multi-tasking
Experience
CSR 02/2013 to Present
OneTouch Direct Tampa, FL
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Customer Service Rep / Store Training Specialist 09/1999 to 05/2010
Radiant LLC Tampa, FL

  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
  • Provided accurate information to the customers on specific products inquired about.
  • Monitored and evaluated record training activities or program effectiveness.
  • Maintained clean and safe store environment.
  • Developed alternative training methods if expected improvements are not seen.
  • Greeted & Assisted the customers in a professional manner. 
  • Kept accurate account of competitors prices. 
  • Preformed Management duties throughout the store.
Live-in Caregiver 05/1986 to 09/1996
Russell's Healthcare Tampa, FL
  • Performed housekeeping duties, such as preparing nutritional meals, cleaning, washing clothes, dishes, and running errands.
  • Provided healthcare-related tasks, such as monitoring vital signs and dispensed medication.
  • Prepared and maintained records of client progress and services performed, reported changes in client condition to manager or supervisor.
Assistant Manager 01/1980 to 01/1986
Wag's Restaurant Tampa, FL
  • Greeted guests and escort them to their seats in dinning areas.
  • Answered telephone calls and respond to inquiries and transfered calls.
  • Took and prepared to-go orders and dinning in orders.
  • Operated cash registers to accept payments for food and beverages.
  • Monitored food preparation methods, portioned sizes,  garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Education
High School Diploma: Business Jun 1978 Lakeshore High School - Atlanta, GA
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Resume Details

This is a real resume for a CSR in Tampa, Florida with experience working for such companies as Onetouch Direct, Radiant Llc, Russells Healthcare. This is one of the hundreds of CSR resumes available on our site for free. Use these resumes as templates to get help creating the best CSR resume.

Previous Companies:

  • OneTouch Direct
  • Radiant LLC
  • Russells Healthcare

Previous Job Positions:

  • CSR
  • Customer Service Rep
  • Store Training Specialist
  • Live in Caregiver
  • Assistant Manager

Schools:

  • Lakeshore High School

Level of Education:

  • High School Diploma

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