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Cerra Insurance - Csr Resume Example

Benjamin Taylor
XXX XXXXXXX, ODESSA , TX 79763
XXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic with 4 years of experience in the receptionist area. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • More than 4 years in Customer and Personal Service
  • Bilingual Spanish speaking writing and reading 
  • Team Player reliable organized and dynamic personality.
  • Computers and Electronics
  • Excellent working knowledge using Microsoft Excel,Word,Powerpoint,and Acces.
  • Ability to train, motivate and supervise employees.

Experience
CSR May 2014Present CERRA INSURANCE DALLAS, TX
  • Review insurance policy to determine coverage.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
  • Transmit claims for payment or further investigation.
  • Contact insured or other involved persons to obtain missing information.
  • Worked with QuickBooks
RECEPTIONIST Jul 2010May 2014 D-TOWN CARWASH DALLAS, TX

*Handled all word processing and typing.

*Answered phone lines in a professional manner.

*Quickly and effectively solve customer challenges.

*Maintain quality control/ satisfaction records, constantly seeking new ways to improve customer service.

  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or fax machine.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Hear and resolve complaints from customers or the public.
Education
High School Diploma Oct 2009 NEW BEGENNINGS CHRISTIAN PREPARATORY DALLAS, TX
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Resume Details

This is a real resume for a CSR in ODESSA, Texas with experience working for such companies as Cerra Insurance, D Town Carwash. This is one of the hundreds of CSR resumes available on our site for free. Use these resumes as templates to get help creating the best CSR resume.

Previous Companies:

  • CERRA INSURANCE
  • D TOWN CARWASH

Previous Job Positions:

  • CSR
  • Receptionist

Schools:

  • NEW BEGENNINGS CHRISTIAN PREPARATORY

Level of Education:

  • High School Diploma

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