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American Modern Insurance - CSR Resume Example

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Aria Barnes
XXXX XXXXX XX, Fairfield, OH 45014
Ph: XXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Costumer Representative with a solid history of achievement in Costumer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include time management, organizational skills  and flexible time.

Skills
  • Active Listening
  • Service Orientation
  • Time Management
  • Active Learning
  • Trilingual (English, Spanish, Portuguese)
  • Critical Thinking
  • Manager 
Experience
CSR May 2014Jun 2015 American Modern Insurance Amelia, OH
  • Review insurance policy to determine coverage.
  • Resolve customer complaints regarding sales and service.
  • Explain to external and internal agents how to write a policy.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Retail Salespersons Feb 2013Apr 2014 Kohl's Fairfield, OH
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Clean shelves, counters, and tables.
  • Bag or package purchases, and wrap gifts.
Education
Bachelor of Science : Mechanical and Manufacturing Engineering Miami University Oxford Oxford, OH Expected to graduate from Miami Oxford on May 2018
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Resume Details

This is a real resume for a CSR in Fairfield, Ohio with experience working for such companies as American Modern Insurance, Kohls. This is one of the hundreds of CSR resumes available on our site for free. Use these resumes as templates to get help creating the best CSR resume.

Previous Companies:

  • American Modern Insurance
  • Kohls

Previous Job Positions:

  • CSR
  • Retail Salespersons

Schools:

  • Miami University Oxford

Level of Education:

  • Bachelor of Science

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