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Macys Credit Customer Service - Credit Customer Service Specialist Resume Example

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Nathan Gonzalez
XXXX XXXXXXXXX XXX, Riverdale, GA 30274
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary
Customer Service Representative- Polished professional, with more than 13 years of experience in fast paced inbound call-center and retail settings. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership building skills, listens attentively, solve problems  creatively and use tact and diplomacy to find common ground and achieve winning outcomes.
Skills

-Providing Exceptional Service -Building Loyal Relationships

-Solving Problems -Active Listening

-Judgement and Decision Making

Experience
Credit Customer Service Specialist Oct 2011Feb 2015 Macy's Credit Customer Service Tempe, AZ -Respond to telephone inquires, providing quality service to customers and associates , regarding credit card billing inquires, sales, service, and payments.
-Complete account maintenance including address changes, lost/stolen reports, and initiating fraud claim reports.
-Strive for quick complaint resolution: commended by supervisor for the ability to resolve problems on the first call and avoid escalation issues.
-Excel within a major retail service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
Customer Sales Coordinator/CSR Feb 1997Feb 2009 Dynamic HR/Hagopian Cleaning Services Oak Park, MI
-Answered inbound calls in support of customers needs and performed all duties necessary to schedule routine maintenance appointments, including providing quotes and estimates.
-Handle customer inquires, complaints, billing/credit questions and applications.
-Interface daily with sales people, office staff, field techs and internal partners in accounting.
-Responsible for creating sales contracts, insurance certificates, and proposals.
-Managed the needs of high revenue commercial accounts through extensive follow-up procedures to seek feedback of quality after services.

-Manage staff, preparing work schedules and assigning specific duties.
Education
High School Diploma : Business Administration Jun 1988 Frank Cody High Detroit, MI
courses, credits earned 45 : Business Adminstration Oakland Community College Royal Oak, MI
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Resume Details

This is a real resume for a Credit Customer Service Specialist in Riverdale, Georgia with experience working for such companies as Macys Credit Customer Service, Dynamic Hr, Hagopian Cleaning Services. This is one of the hundreds of Credit Customer Service Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Credit Customer Service Specialist resume.

Previous Companies:

  • Macys Credit Customer Service
  • Dynamic HR
  • Hagopian Cleaning Services

Previous Job Positions:

  • Credit Customer Service Specialist
  • Customer Sales Coordinator
  • CSR

Schools:

  • Frank Cody High
  • Oakland Community College

Level of Education:

  • High School Diploma
  • courses, credits earned 45

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