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First Cash Pawn - Coustomer Service Specialist Resume Example

Alexa Coleman
XXX XXXXXXX XXXX, Columbia, SC 29229
XXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

 

Hard working customer service relation  who drives high sales in both slow and busy shifts with background a background in production .Description of Product  Maintains an orderly and neat store floor at all times.
 customer service who builds and leads friendly, efficient service teams. Managed over 20 employees. s

Skills
  • Production and Processing
  • Coordination
  • Critical Thinking
  • Monitoring
  • Time Management
  • Negotiation
  • Quality Control Analysis
  • Service Orientation
Experience
coustomer service specialist Jul 2012Present First cash Pawn columbia, sc
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage the movement of goods into and out of production facilities.
customer service specialist Mar 2008Jun 2012 Advance Cellular columbia, sc
  • Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Front Desk Clerk Jan 2005Mar 2008 Urgent Care Charleston, sc
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Order tests that could determine the causes of product malfunctions.
  • Refer unresolved customer grievances to designated departments for further investigation.
Production Feb 1999Feb 2008 Ingredion charkeston, sc
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports, to detect production problems.
  • Prepare and maintain production reports or personnel records.
  • Maintain current knowledge of the quality control field, relying on current literature pertaining to materials use, technological advances, or statistical studies.
Education
Bachelor of Science: Architectural May 2016 university of phoniex columbia, sc
Associate of Arts: business Jun 2005 Mansfeild Bussiness College columbia, sc
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Resume Details

This is a real resume for a coustomer service specialist in Columbia, South Carolina with experience working for such companies as First Cash Pawn, Advance Cellular, Urgent Care. This is one of the hundreds of coustomer service specialist resumes available on our site for free. Use these resumes as templates to get help creating the best coustomer service specialist resume.

Previous Companies:

  • First cash Pawn
  • Advance Cellular
  • Urgent Care

Previous Job Positions:

  • coustomer service specialist
  • Customer Service Specialist
  • Front Desk Clerk
  • Production

Schools:

  • university of phoniex
  • Mansfeild Bussiness College

Level of Education:

  • Bachelor of Science
  • Associate of Arts

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