Federal Express - Courier Team Lead Resume Example

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Grace Gray
XXXX XXXXXXXXX XX, Lakeland, FL 33801

Highly engaged team player with years of leadership, logistics and process management experience bringing a keen focus on customer satisfaction and experience.
Seeking an opportunity with Amazon Staffing to bring together my years of logistics and distribution with my passion for recruiting and candidate interaction. I excel in meeting facilitation, engaging participants and ensuring critical information is delivered. 

Key Skills
  • Logistics/Distribution
  • Recruiting/Staffing
  • Excellent Interpersonal Skills
  • Strong Facilitator
  • World Class Customer Service
  • Team Leader
  • Excellent Time Management Skills
  • Attention to Detail in High Volume Environment
Courier Team Lead Oct 1997Present Federal Express Lakeland, FL

Customer facing brand ambassador responsible for outstanding service and quality

  • Responsible for selection of temp staff during peak hiring
  • Partner with Sr leaders for route development and design ensuring most efficient utilization of resources and assets
  • Team leader - coach and mentor couriers on performance metrics and daily deliverables
  • Assist team members with route set up and time management to ensure customer expectations are met or exceeded
  • Project lead on several customer focused and employee satisfaction projects
Supervisor May 1995Oct 1997 Image Maker Appearance Systems Lakeland , FL

Responsible for team of 5 non-exempt staff & sales for division

  • Ensure quality of work - daily audit of tasks and results
  • Managed work load and delegation of staff
  • Interview/Selection of new hires
  • Community liaison and lead generator, actively engaged in community
PM Supervisor Feb 1990Jan 1995 Tri-County Human Services Bartow, FL

Responsible for PM staff and client scheduling

  • Interview & Select new hires
  • Train new employees to ensure customer focus and productivity
  • Crisis Management
  • Responsible for work schedule management of staff
  • Managed workload and assignments for staff ensuring all details covered for best client experience
Volunteer Jan 2007 Lakeland Youth Alliance Lakeland , Fl
  • Provide consultation or training to volunteers on topics such as group behavior and potential problems.
  • Work closely with the board of directors on the placement of new volunteers.
  • Conduct group meetings 
  • Volunteer scheduling
Polk Community college Winter Haven , Fl

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About this resume

Courier Team Lead FROM Lakeland , Florida RESUME

This is a resume for a Courier Team Lead in Lakeland, Florida with experience working for such companies as Federal Express and Image Maker Appearance Systems. The grade for this resume is 0 and is one of hundreds of Courier Team Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Courier Team Lead resume.

School Attended
Polk Community college