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FedEx Express - Courier Resume Example

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Samuel Lewis
XXX XXXXXXXXX XXX, Tonawanda, NY 14150
Professional Summary

Service-oriented customer service position with four years of experience of dealing with customers and representing a company and their product. Handles tasks with accuracy and efficiency.

  • Transportation
  • Speaking
  • Customer and Personal Service
  • Critical Thinking
  • Active Listening
  • Service Orientation
  • Microsoft Office; Word, Excel, Outlook
  • Sales Relationship Management
  • Shipping and Receiving Management
  • Trained in many proprietary systems
  • Judgment and Decision Making
  • Computers and Electronics
Courier Jul 2014Present FedEx Express Cheektowaga, NY
  • Drive vehicles in order to reach destinations to deliver materials.
  • Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
  • Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
  • Unload and sort items collected along delivery routes.
  • Plan and follow the most efficient routes for delivering goods.
  • Sort items to be delivered according to the delivery route.
Customer Service Nov 2013Jul 2014 Pfannenberg, Inc. Lancaster, NY
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Logistics Apr 2012Nov 2013 Pfannenberg, Inc. Lancaster, NY
  • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
  • Negotiate transportation rates or services.
  • Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
  • Participate in carrier management processes, such as selection, qualification, or performance evaluation.
  • Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
  • Train shipping department personnel in roles or responsibilities regarding global logistics strategies.
Transportation Security Officer Sep 2010Apr 2012 Department Of Homeland Security Cheektowaga, NY
  • Challenge suspicious people, requesting their badges and asking what their business is in a particular areas.
  • Search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons.
  • Monitor passenger flow through screening checkpoints to ensure order and efficiency.
  • Record information about any baggage that sets off alarms in monitoring equipment.
  • Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems.
  • Provide directions and respond to passenger inquiries.
  • Check passengers' tickets to ensure that they are valid, and to determine whether passengers have designations that require special handling, such as providing photo identification.
  • Perform pat-down or hand-held wand searches of passengers who have triggered machine alarms, who are unable to pass through metal detectors, or who have been randomly identified for such searches.
  • Contact leads or supervisors to discuss objects of concern that are not on prohibited object lists.
  • Ask passengers to remove shoes and divest themselves of metal objects prior to walking through metal detectors.
  • Inspect carry-on items, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation.
  • Confiscate dangerous items and hazardous materials found in opened bags and turn them over to airlines for disposal.
Fire Sprinkler Inspector Mar 2008Sep 2010 Davis Ulmer Fire Sprinkler Co. Amherst, NY
  • Inspect fire sprinkler systems and alarms that are located in commercial and residential buildings.
  • Work within schools during summer break and make sure all alarms and systems are up to code for upcoming school year.
  • Run routine pump test on fire pumps to ensure enough water flow would make it through the sprinkler system.
  • Work with customers on a daily basis during inspections. 
High School Diploma : General Regents May 2007 Sweet Home High School Amherst, NY
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Resume Details

This is a real resume for a Courier in Tonawanda, New York with experience working for such companies as Fedex Express, Pfannenberg, Inc. This is one of the hundreds of Courier resumes available on our site for free. Use these resumes as templates to get help creating the best Courier resume.

Previous Companies:

  • FedEx Express
  • Pfannenberg
  • Inc

Previous Job Positions:

  • Courier
  • Customer Service
  • Logistics
  • Transportation Security Officer
  • Fire Sprinkler Inspector


  • Sweet Home High School

Level of Education:

  • High School Diploma

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