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Cleveland Housing Network - Counseling & Training Manager Resume Example

Madison Rivera

Bilingual (English & Spanish) motivated professional with over 7 years experience working in the credit and lending sector.  Strong understanding of mortgage lending including underwriting, servicing, and state and federal regulations. 

  • Licensed in Mortgage Loan Originating in the State of Ohio
  • Certified in the following areas by NCHEC:  Pre-Purchase, Post-Purchase, Homeownership, Counseling and Education, and Foreclosure Intervention & Default Counseling
  • Member of YWCA Greater Cleveland Boot Camp Leadership Program
Counseling & Training Manager 01/2007 to Present
Cleveland Housing Network Cleveland, OH
  • Manage, coach, train, and supervise counseling and training staff. Recommend and execute employee actions, conduct performance reviews, and manage career development for assigned staff. Regularly monitor staff performance to ensure department is meeting goals
  • Complete thorough review of consumer loan and workout documentation including:  paystubs, tax returns, profit and loss statements, credit reports, tax and lien information.  Use this information to assess client eligibility and credit worthiness for personal loans, mortgage loans, or loss mitigation options. Use this information to pre-screen and recommend products to client and to lender based on lender, state, or investor guidelines. Assist clients with complete scope of consumer loan applications 
  • Prepare and present homeownership and financial literacy workshops. Create, update, and maintain classroom materials, curriculums and activities 
  • Develop relationships with outside agencies, attorneys, and community partners
  • Maintain thorough and detailed knowledge of lender/investor guidelines and consumer loan products
  • Appropriately raise and/or escalate problems and issues to senior management
  • Review production, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing staff or program improvement

Homeownership Counselor

  • Verified, compiled, and typed application information for mortgage loans
  • Reviewed residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment
  • Called or wrote credit bureau and employer to verify accuracy of information
  • Submitted mortgage loan application file for underwriting approval
Retail Sales & Service Representative/Supervisor 01/2004 to 01/2007
Charter One Bank Cleveland, OH
  • Effectively sold and cross-sold products and services to new and existing clientele
  • Assisted clients with complete scope of loan applications
  • Recommended products to clients based on their needs and qualifications
  • Prepared and presented educational workshops
  • Developed relationships with community organizations, businesses, and educational institutions
  • Assisted with maintaining branch in compliance with bank policy, procedures, and audits.
Office Assistant & Mentor 01/2001 to 01/2003
Kent State University, Upward Bound Program Kent, OH
  • Planned, prepared, and presented workshops on various educational topics to low-income, high school students
  • Coordinated adult & student educational program activities
  • Compiled and maintained full scope of student records, including transcripts, ACT/SAT scores, attendance, and various test results
  • Provided assistance with college, financial aid, and scholarship applications
Certified Master Mortgage Underwriter: May 2015 National Association of Mortgage Underwriters - Washington, DC
20 Hour Safe MLO & 4 Hour Ohio Safe MLO Jul 2010 Hondros College - Independence , OH
Bachelor of Arts: Sociology Dec 2004 Kent State University - Kent, OH
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This is a real resume for a Counseling & Training Manager in Cleveland, Ohio with experience working for such companies as Cleveland Housing Network, Charter One Bank, Kent State University. This is one of the hundreds of Counseling & Training Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Counseling & Training Manager resume.

Previous Companies:

  • Cleveland Housing Network
  • Charter One Bank
  • Kent State University

Previous Job Positions:

  • Counseling & Training Manager
  • Retail Sales & Service Representative
  • Supervisor
  • Office Assistant & Mentor


  • National Association of Mortgage Underwriters
  • Hondros College
  • Kent State University

Level of Education:

  • Certified Master Mortgage Underwriter
  • Bachelor of Arts

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