Flamingo Hotel Casino - Costumer Service Resume Example

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Olivia Sanchez
XXXX X XXXXXX XX, LAS VEGAS, NE 89121
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Service-oriented Costumer Service with 26 year background in AirTransportation. Core competencies include Sales, and Weight Balance as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Language
Fluent in Spanish
Skills
  • Sabre & MS Office applications * Knowledgeable
    Customer and Personal Service
  • Time Management
  • Service Orientation
  • Learning Strategies
  • Management of Material Resources
  • Sales and Marketing
  • Public Safety and Security
  • Clerical
  • Operation Monitoring
  • Telecommunications
  • Transportation
  • Quality Control Analysis
  • Foreign Language
  • Speaking
Experience
Flamingo Hotel Casino LAS VEGAS, Nv Costumer Service/Sales Dec 2013Present
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Jetblue Airways LAS VEGAS, NV ticketing Apr 2008Jun 2013
  • Processed ticketing, change passenger's reservations, seating requirements, cancellations, weighed and checked-in luggage.
  • Handled boarding and deplaning of passengers from inbound and outbound flights.
  • Made sure passengers experience a safe and secure flight.
SERVISAIR NORTH AMERICA LAS VEGAS, NV OPERATIONS AGENT Jan 2004Jan 2007
  • Trained, supervised, scheduled, and evaluated four plus operations agents.
  • Performed such duties as manual and computerized weight and balance for several charters and scheduled flights.
  • Interact with pilots to provide technical information i.e.
  • take off data, routing, and scheduling.
  • Troubleshoot and resolve time limitations.
  • Handle calls from various airlines and air traffic controllers, Customs and Immigration, and Agriculture.
AMERICAN AIRLINES ADVANTAGE DESK GOLD & PLATINUM TUCSON, AZ Jan 2000Jan 2004
  • Performed reservations, ticketing, and managing busy phone calls at the call center.
  • Ensured passengers had a smooth transition with their reservations.
  • Traced passenger's lost bags.
  • At the award desk one on one with passenger assisting then with paying with their award miles received.
  • Received several awards from A.A.
  • and from my customers.
Worldwide Flight Services LAS VEGAS, NV Flight Operations Apr 1998Dec 1999
  • Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
  • Receive and post weather information and flight plan data, such as air routes and arrival and departure times.
  • Maintain air-to-ground and point-to-point radio contact with aircraft commanders.
  • Perform and supervise airfield management activities, including mobile airfield management functions.
  • Coordinate with agencies such as air traffic control, civil engineers, and command posts to ensure support of airfield management activities.
AMR CORPORATION LAS VEGAS, NV OPERATIONS/TICKET COUNTER/SENIOR LEAD Jan 1992Jan 1999
  • Trained, motivated, and supervised schedule and charters flights.
  • Planned and oversaw aircraft weight and balance.
  • Handled calls from various airlines and customers, and air traffic controllers.
  • Initially hired as Passenger Service Agent and promoted to operations agent after 2 weeks in recognition of job knowledge and leadership ability.
  • Received frequent compliments from airline personnel and passenger.
  • Consistently earned excellent duty performance evaluation.
Markair LAS VEGAS, Nv Ticketing Supervisor Apr 1995Jun 1996


  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Announce arrival and departure information, using public address systems.
  • Trace lost, delayed, or misdirected baggage for customers.
Education
Compton Community College Compton, Ca Associate of Arts: Liberal Studies Jun 1986
Washington Preparatory Los Angeles, Ca High School Diploma: Liberal Studies Jun 1982
Awards

Employee of the Year  2006, Condor Airlines Frankfurt Germany.

Outstanding Achievement in Customer Satisfaction, 2006

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About this resume

Costumer Service FROM LAS VEGAS , Nebraska RESUME

This is a resume for a Costumer Service in LAS VEGAS, Nebraska with experience working for such companies as Flamingo Hotel Casino and Jetblue Airways. The grade for this resume is 0 and is one of hundreds of Costumer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Costumer Service resume.

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School Attended
Compton Community College