Comcast - Costumer Account Executive Resume Example

Charles Collins

XX XXXXXXXX XX, uppermarlboro, MD 20774 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Strong interpersonal and leadership skills developed in the fields of administration, sales marketing and customer solutions. Having developed excellent social skills attained by self-motivated learner and team player. Goal oriented, with a strategic mind set, and plans accordingly for all activities. Being self motivated with high levels drive, energy, persistence and initiative, a high level of influence has been gained with the ability and willingness to be assertive when necessary.

Education

Master of Science: Property Management Jun 2013 Ashworth College - Arlington, VA Present Graduation - May 2016

Bachelor of Arts: Communication Political Science May 2007 Stephen F. Austin State University - Austin, TX Communication Political Science
Public Administration Management and Organizational Behaviors
Data Analysis Economics
Business Administration
Marketing

Experience

Costumer Account Executive 02/2014 to Present
Comcast – Silver Spring, Md
Responsible for taking inbound calls from customers selling and troubleshooting cable, internet, and phone while answering questions related to customer billing statements and general inquiries, as well as for the resolution of payment concerns. Establishes rapport and promotes effective relationship while interacting and relating with customers via telephone, offering Comcast products and services while assisting with a variety of inquiries and issues to meet customer's needs, thinking and exercising sound judgment all using multiple computerized systems, (Grandslam, Comtrac/Vision, Casper, etc.) As a CAE, a Fast-paced, often high-pressure environment is standard with the ability to maintain composure in stressful situations, managing and diffusing angry or upset customers. Successful in meeting all seven metric goals year-to date across the board overall of Adherence, Calls per hour, Final Call back ratio, Voice of the customer, Pinnacle, Truck Roll Percentage, and Total Sales Rate Percentage.

Executive Administrative Assistant Office Manager 07/2010 to 10/2012
Continuum Energy Solutions – Alexandria, VA

Marketing Coordinator manage all social websites.
Attended all company meetings took notes when CEO was not available.
Handle and supervised advertising and sales.
Perform general administrative support, including faxing, copying, filing documents (electronic and paper), preparing basic communication via letters/email and forms to customers.
Assisting the team with daily workflow Scheduling up to 7 techs with each being able to get to the stops without any scheduling issues.
Ensuring that all customers are scheduled within the appropriate time window each and every month.
Processing service worksheet and back-up materials, and maintaining accurate customer records.
Experience with Microsoft Word, Power Point, Microsoft Excel, Microsoft Outlook, Workforce, Database.

Business Manager 06/2007 to 07/2009
Queen Anne Private School - Upper Marlboro

Designed summer camp brochure.
Assisted with coordination of summer camp open house activities, including marketing and public relations.
Assisted with employee orientation program.
Updated and maintained summer camp database.
Reviewed and process employment application.
Handle marketing stats, checks, and balances.
Handled all official company correspondence.

Dean of Students Executive Administrative Assistant 06/2007 to 06/2009
Queen Anne Private School

Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Distinctive Home Care – Austin, TX

Administer prescribed medications or start intravenous fluids, and note times and amounts on patients' charts.
Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse and respiration.

Receptionist/ Clerk 09/2004 to 06/2007
Grey Hound Bus Co

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Awards

Outstanding Leader Award, National Level,Sigma Alpha 2006
Leadership Institute Scholarship
Recipient-Summer 2005
Dean's List- Spring 2004, Fall
2004, Fall 2005, Spring 2007
President's List- Spring 2007
Houston Livestock Show and Rodeo Scholarship Recipient
Pilgrim's Pride Scholarship
Recipient
Top 10% Scholarship from Stephen
F. Austin State University
Selected for Leadership Seminar/Scholarship Class

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