Blue Shield of California - Corr Resume Example

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Paisley Bryant
Professional Summary

Seasoned lead with more than 18 years of experience in fast-paced call center environment. Excellent research and problem solving skills. Responsible, dependable and handles tasks with accuracy and efficiency.

  • Complex Problem Solving
  • Mathematics
  • Active Listening
  • Production and Processing
  • Reading Comprehension
  • Judgment and Decision Making
  • Customer and Personal Service
  • Learning Strategies
Corr/Phone Lead Aug 2013Present Blue Shield of California Lodi, CA
  • Resolve customer complaints and answer customers' questions regarding policies and procedures.
  • Work as a team to ensure adherence to quality standards, first call resolution, as well as, customer satisfaction 
  • Educate team on proper procedures and guidelines for correcting errors and responding to our members
  • Provide team with guidance in handling difficult or complex problems.
  • Assist team with resolving escalated member complaints or disputes.
  • Handle and resolve escalated issues and complaints
  • Follow up with our members to resolve SQM action alerts received by team members
  • Complete quality audits and provide feedback when necessary
  • Participate in rapid process improvement (RPI) when needed
  • Identify System issues and errors and assist with resolutions
  • Resolve complex issues to resolution
  • Knowledgeable on all product lines handled in Customer Service
  • Excellent research and problem solving skills
  • Participated in UAT testing multiple times
  • Participated in Migration Validations
Corr/Phone Representative May 1997Aug 2003 Blue Shield of California Lodi, CA
  • Interacted with customers by telephone or in person to provide important information about their health plans
  • Educated members, answered all questions and completed all necessary processing.
  • Documented all customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as any actions taken.
  • Part of the Research, Correspondence, and Priority Teams.

High School Diploma Jun 1973 Tokay High School Lodi, CA Completed Medical Assistant course for both Clinical and Administrative. Certified by the state of California.

People also search for


Stockton ,California

Paisley Bryant

Companies Worked For:

Blue Shield of California , Blue Shield of California

JobTitles Held:

Corr , Phone Lead

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About this resume

Corr FROM Stockton , California RESUME

This is a resume for a Corr in Stockton, California with experience working for such companies as Blue Shield of California and Blue Shield of California. The grade for this resume is 0 and is one of hundreds of Corr resumes available on our site for free. Use these resumes as templates to get help creating the best Corr resume.

School Attended
Tokay High School