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Gilbert Brothers Hardware - Corporate Operations Manager Resume Example

Leah Long

Goal-oriented Operations Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals. Strong leadership and communication skills with specialized knowledge in retail management and operations management.

  • Administration and Management
  • Operations Analysis
  • Critical Thinking
  • Complex Problem Solving
  • Judgment and Decision Making
  • Management of Financial Resources
  • Education and Training
Corporate Operations Manager Jul 2014Present Gilbert Brothers Hardware
  • Work directly with owners of a 14 store retail franchise with over 36 million dollars in sales to oversee all administrative functions.
  • P&L management functions including setting sales and profitability plans, analyzing expenses, managing cash flow, and coordinating in-store activities to maximize results.
  • Accountable for all aspects of store operations in all store formats.
  • Daily interaction with the stores to ensure achievement of business goals in revenue, expense, profitability, customer satisfaction, inventory shrinkage, and associate morale.
  • Select, coach, and develop effective management staff in the stores.
  • Develop a diverse, high performing team.
  • Take action as needed to ensure that all associates fully contribute to the store efforts.
  • Responsible for implementation of corporate programs and initiatives on merchandising, cost management, productivity, and associate morale.
  • Ensure consistency of merchandising execution and operational processes within the stores.
Assistant Manager Jul 2011Jul 2014 Sears
  • Maintained operational excellence through execution of company processes for back office functions.
  • Minimized inventory shrinkage through monitoring and correction of on hand changes, receiving errors, and theft prevention.
  • People management including hiring, coaching, scheduling, and monthly reviews/recognition.
  • Solution development for customer service issues such as delivery and installation problems, poor store experience, and repair service problems.
Assistant Manager Jul 2009Jul 2011 Walmart
  • Focused on increasing revenue through managing merchandising to maximize seasonal sales and promotional events.
  • Development of high potential associates for advancement within the company.
  • Given lead as "Store Champion" for several store initiatives and roll outs of new processes by store and market manager.
  • Recognized as top management talent by market level to participate in developmental market meetings.
Branch Manager Jan 2007Jul 2009 Woodforest National Bank
  • Focused on aggressively obtaining new accounts through creative marketing campaigns.
  • Exceeded new branch model for profitability: Reached profit goal for first year four months ahead of model.
  • Actively participated in community events to increase brand recognition in the area.
  • Assisted Regional Manager with training new managers and managers with compliance issues.
Associate of Applied Science: Business Administration May 2015 Ivy Tech Community College Valparaiso, IN
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Resume Details

This is a real resume for a Corporate Operations Manager in Chesterton, Indiana with experience working for such companies as Gilbert Brothers Hardware, Sears, Walmart. This is one of the hundreds of Corporate Operations Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Corporate Operations Manager resume.

Previous Companies:

  • Gilbert Brothers Hardware
  • Sears
  • Walmart

Previous Job Positions:

  • Corporate Operations Manager
  • Assistant Manager
  • Branch Manager


  • Ivy Tech Community College

Level of Education:

  • Associate of Applied Science

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