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Starkey Labs - Corporate Account Executive Resume Example

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Isaiah Edwards
XXXX XXXXXXXX XX X, Crystal, MN 55427
XXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

  • Over 15 years of customer service experience in a fast pace call center environment.
  • Experience logging each call detail in a database
  • Responsible problem solver keeping both the customer and company's best interest in mind.
  • Under promise, over deliver is the key to treating customers better than anyone else.
  • Enjoys building relationships with customers on the phone or face to face
  • Proficient with MS office products and computers 
Experience
Starkey Labs Eden Prairie, MN Corporate Account Executive/Customer Relations Jul 2010Mar 2015
  • Account Executive for multiple large accounts. Raised profit margins by educating each account's office on higher level products and providing better service than anyone else. Lowered return for credit % with the same philosophy. 
  • Confer with customers by telephone, online chat, or by email to provide information about products, take and enter orders, expedite orders,
  • Keep  detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Provide reference numbers for each transaction.
  • Maintain 80 transactions or more on a daily basis on a call center environment.  
Unitron Hearing Plymouth, MN Technical Support/Technical Support Manager Oct 2007May 2010
  • Answer user inquiries regarding computer software or hardware operation to resolve problems in a call center environment.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Maintain records of each customer inquiry, problems and remedial actions taken, or installation activities.
  • Beta test new products and software keeping detailed records positives, negatives, problems, and possible fixes.
  • Develop training materials and procedures, or train users/employees in the proper use of hardware or software.
  • Maintain schedule for call center. 
Starkey Labs Eden Prairie, MN Technical Support Jan 2000Aug 2007
  • Confer with customers by telephone, online chat, or by email to provide information about products, take and enter orders, expedite orders,
  • Answer user inquiries regarding computer software or hardware operation to resolve problems in a call center environment.
  • Set up equipment for employee and customer use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Maintain records of each customer inquiry, problems and remedial actions taken, or installation activities.
  • Beta test new products and software keeping detailed records positives, negatives, problems, and possible fixes.
  • Develop training materials and procedures, or train users/employees in the proper use of hardware or software.
Education
Minneapolis Public Schools Minneapolis, MN GED Nov 1996
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Resume Details

This is a real resume for a Corporate Account Executive in Crystal, Minnesota with experience working for such companies as Starkey Labs, Unitron Hearing. This is one of the hundreds of Corporate Account Executive resumes available on our site for free. Use these resumes as templates to get help creating the best Corporate Account Executive resume.

Previous Companies:

  • Starkey Labs
  • Unitron Hearing

Previous Job Positions:

  • Corporate Account Executive
  • Customer Relations
  • Technical Support
  • Technical Support Manager

Schools:

  • Minneapolis Public Schools

Level of Education:

  • GED

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