PawsPlus - COO Resume Example

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XXXX XXXX XXX XXXX, Bradenton, FL 34210

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Alexander Wilson

Professional Summary

Goal-oriented Senior Executive dedicated to high levels of customer satisfaction and meeting aggressive business goals. Particular proficiency at business turn-arounds and process improvement with specialized knowledge in Sales/Marketing and company culture development.

Skills

Administration and Management
Personnel and Human Resources

Speaking
Customer and Personal Service

Complex Problem Solving
Sales and Marketing

Service Orientation
Operation and Control

Experience

COO Apr 1996－Jun 2012 PawsPlus, Inc － Sarasota, FL

Oversee activities directly related to product segmentation, service offerings, expansion strategies vis a vie multi-state growth (from one state to 17 states).
Direct and coordinate activities of district offices and departments concerned with the production, pricing, sales, and distribution of products.
Review financial statements, sales and activity reports, and other performance metrics to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Directly responsible for HR direction, culture development and compliance, as well as annual management staff meetings, goals and objectives.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Locate, select, and procure merchandise for resale, representing management in purchase negotiations with 'Big Pharma' companies, negotiating at the highest corporate levels.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
Direct non-merchandising departments of businesses, such as advertising or purchasing.
Negotiate relationships with C-level executives of Big Box retailers in order to provide services on their sales floor. Initiate process changes within the Big Box retailers resulting in 20% sales increase in single calendar year.

Director of Sales and Marketing Oct 1987－Jun 1995 Four Seasons Hotels － Newport Beach, CA

Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals.
Coordinate and integrate activities of departments, such as sales, catering, food & beverage, rooms, and finance to secure alliance in keep performance indicators.
Track program budgets and expenses and campaign response rates to evaluate each campaign based on program objectives and industry norms.
Direct annual budget development.
Monitor and analyze sales promotion results to determine cost effectiveness of promotion campaigns.
Contact organizations to explain services and facilities offered.
Represent company at trade association meetings to promote products.
Assemble and communicate with a strong, diverse coalition of organizations or public figures, securing their cooperation, support and action, to further campaign goals.
Recruit, Hire and train top level sales professionals in all market specialities
Manage sales team including setting goals, providing incentives, and evaluating employee performance.
Key participant and contributor on Executive Commitee

Education