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Upmc - Contact Specialist Ii Resume Example

Emily Bell
XXX XXXX XXXXXX, Pittsburgh , PA 15234
Professional Summary:
Friendly, enthusiastic and hardworking with the ability to provide excellent professional customer service in a busy environment.
  • Customer and Personal Service
  • Speaking
  • Time Management
  • Service Orientation
Contact Specialist II Mar 2012Present UPMC Pittsburgh, PA Processes incoming calls regarding physicians billing, appointment scheduling and especially sensitive insurance inquiries according to department standards.  Researches, resolves and responds to telephone billing inquiries from patients, provider offices and insurance carriers in accordance to required protocols.  Executes professional and courteous demeanor when dealing with sensitive issues and stressful circumstances.  Reviews, verifies and enters patient demographic and health plan coverage to ensure data integrity.  Demonstrates caller empathy and applies decision-making talents to meet each caller's needs.  Determines need for and establishes reasonable payment plans according to department policies, Documents all actions taken on a patient account.  Identifies, reviews and researches credit balance accounts, potential refunds and payment transfers to bring the account balance to zero.
Office Assistant/Collections Representative Nov 2007Mar 2012 Erzen Associates, Inc. Monroeville, PA Provide professional office support for Sales Agents, Operation Manager and President.  Answer multi-line phone system, directing calls to appropriate departments.  Accurately process customer orders.  Perform weekly collection calls to delinquent accounts.  Data entry of all pertinent customer information into software programs.  Organization and distribution of daily communications for office personnel.  Maintain and organize the paper and electronic documents. Storing them for properly for future reference.  Monitoring the order of supplies related to the office.
Experienced with Microsoft Word, Excel, Outlook and DDI.
Office Assistant Jun 2006Nov 2007 Dr Andrew Galliato Pittsburgh, PA

Patient scheduling, file maintenance and promotional mailings.  Insurance verification, co-payments and inquiries of EOBs to various health plans. Assisted patients with electric stimulation and ultra sound therapies.

Associate of Arts : Human Services Jun 1989 CCAC South Campus Pittsburgh, PA
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Resume Details

This is a real resume for a Contact Specialist II in Pittsburgh, Pennsylvania with experience working for such companies as Upmc, Erzen Associates, Inc. This is one of the hundreds of Contact Specialist II resumes available on our site for free. Use these resumes as templates to get help creating the best Contact Specialist II resume.

Previous Companies:

  • UPMC
  • Erzen Associates
  • Inc

Previous Job Positions:

  • Contact Specialist II
  • Office Assistant
  • Collections Representative


  • CCAC South Campus

Level of Education:

  • Associate of Arts

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