Contact Specialist Ii Resume Example

Professional Summary:

Friendly, enthusiastic and hardworking with the ability to provide excellent professional customer service in a busy environment.

Skills:

Customer and Personal Service
Speaking

Time Management
Service Orientation

Experience:

Contact Specialist II Mar 2012 －Present [Company Name] [City], [State] Processes incoming calls regarding physicians billing, appointment scheduling and especially sensitive insurance inquiries according to department standards. Researches, resolves and responds to telephone billing inquiries from patients, provider offices and insurance carriers in accordance to required protocols. Executes professional and courteous demeanor when dealing with sensitive issues and stressful circumstances. Reviews, verifies and enters patient demographic and health plan coverage to ensure data integrity. Demonstrates caller empathy and applies decision-making talents to meet each caller's needs. Determines need for and establishes reasonable payment plans according to department policies, Documents all actions taken on a patient account. Identifies, reviews and researches credit balance accounts, potential refunds and payment transfers to bring the account balance to zero.

Office Assistant/Collections Representative Nov 2007 －Mar 2012 Rooms To Go Cypress, TX Provide professional office support for Sales Agents, Operation Manager and President. Answer multi-line phone system, directing calls to appropriate departments. Accurately process customer orders. Perform weekly collection calls to delinquent accounts. Data entry of all pertinent customer information into software programs. Organization and distribution of daily communications for office personnel. Maintain and organize the paper and electronic documents. Storing them for properly for future reference. Monitoring the order of supplies related to the office.
Experienced with Microsoft Word, Excel, Outlook and DDI.

Office Assistant Jun 2006 －Nov 2007 Dean Health Springfield, IL

Patient scheduling, file maintenance and promotional mailings. Insurance verification, co-payments and inquiries of EOBs to various health plans. Assisted patients with electric stimulation and ultra sound therapies.

Education:

Associate of Arts : Human Services Jun 1989 CCAC South Campus Pittsburgh, PA

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Office Assistant Collections Representative Specialist

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Previous Companies:
Company Name
Rooms To Go
Dean Health

Previous Job Positions:
Contact Specialist II
Office Assistant
Collections Representative

Schools:
CCAC South Campus

Level of Education:
Associate of Arts

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Contact Specialist Ii Resume Example

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