Contact Specialist II
Mar 2012 -Present
[Company Name]
[City],
[State]
Processes incoming calls regarding physicians billing, appointment scheduling and especially sensitive insurance inquiries according to department standards. Researches, resolves and responds to telephone billing inquiries from patients, provider offices and insurance carriers in accordance to required protocols. Executes professional and courteous demeanor when dealing with sensitive issues and stressful circumstances. Reviews, verifies and enters patient demographic and health plan coverage to ensure data integrity. Demonstrates caller empathy and applies decision-making talents to meet each caller's needs. Determines need for and establishes reasonable payment plans according to department policies, Documents all actions taken on a patient account. Identifies, reviews and researches credit balance accounts, potential refunds and payment transfers to bring the account balance to zero.
Office Assistant/Collections Representative
Nov 2007 -Mar 2012
Rooms To Go
Cypress,
TX
Provide professional office support for Sales Agents, Operation Manager and President. Answer multi-line phone system, directing calls to appropriate departments. Accurately process customer orders. Perform weekly collection calls to delinquent accounts. Data entry of all pertinent customer information into software programs. Organization and distribution of daily communications for office personnel. Maintain and organize the paper and electronic documents. Storing them for properly for future reference. Monitoring the order of supplies related to the office.
Experienced with Microsoft Word, Excel, Outlook and DDI.