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Defense Finance & Accounting Services Dfas - Contact Representative Resume Example

Victoria Ramirez
Professional Summary
Performance driven professional, seeking opportunity to impart exceptional customer service analytical skills to service our Men and Women of the United States military. 
Contact Representative 10/2014 to Present
Defense Finance & Accounting Services (DFAS) Cleveland, OH
  • Receive 30 or more daily telephone inquires from Active Military, Retired, Annuitant, and Separated Members regarding MyPay access.
  • Independently research, analyze and determine eligibility by handling various member inquires with accuracy and professionalism while consistently creating a positive customer experience.
  • Coordinate and collaborate with internal organization in order to provide additional assistance to member inquires.
  • Maintain and access accounting systems in order to address member inquires.
  • Share expertise by y-cording and reverse y-cording by highlighting proper protocol and time management skills to new hires.
  • Safeguard personal identifiable information for verification purposes.
  • Received a Certificate of Appreciation for providing exemplary customer service to a former DFAS employee.  
Assembler 02/2014 to 09/2014
National Office & Supply Company Cleveland, OH
  • Assemble and cut metal framing for cubicles.
  • Disassemble used cubicles for reuse.
  • Assemble electrical circuitry in each cubicle.
Volunteer 12/2011 to 09/2013
Oberlin Community Services Food Pantry Oberlin, OH
  • Assisted in distributing food for families in need.
  • Restocked shelves and bagged food for individuals.
HWAP Coordinator/Operations Manager 04/2009 to 10/2011
Lorain County Community Action Agency Lorain, OH
  • Provided clients with detailed explanations of legal procedures and entitlements for HWAP programs.
  • Coordinated weekly time sensitive objectives for a nine man work crew.
  • Managed recorded the distribution of HWAP equipment and materials for all three crews.
  • Ordered materials/tools for crews to complete client homes.
  • Maintained warehouse and all vehicle maintenance and repairs.
  • Supervised and monitored program procedures for proper internal controls in the areas of purchasing, inventory, records and material storage.
  • Monitored quality of workmanship to meet and exceed goals set by the (OCS) Office of Community Services governed by the State of Ohio.
  • Registered and maintained profile records for HWAP certifications and training for crews, inspectors and management.
  • Communicated with internal/external customers in order to provide clear and concise information regarding program to low income individuals.
  • Processed and approved payroll and created work schedules for employees.
  • Worked with Agency's Fiscal department in order to reconcile discrepancies with financial reports and payments to vendors.
  • Assisted and collected of monies owed to (LCCAA) Lorain County Community Action Agency by other Energy programs while identifying inaccuracies.
  • Participated in administrative staff meeting and conferences with the HWAP Director to improve the production of quality and service in the department.  
  • Reported quarterly to the Director of Strategic Planning regarding HWAP goals, accomplishments and training.
  • Utilized Microsoft Outlook, Word, & Excel on a daily basis for data input, data analysis, creating reports, composing, formatting and editing professional agency correspondence.
  • Briefed employees weekly on production goals, procedures changes, or updates from The Office of Community Services. 
Warranty Repair Specialist 05/2008 to 04/2009
Stanley Staffing Cleveland, OH
  • Input serviced invoices into company computer system.
  • Serviced and repaired Ridge Tool machinery and supplies.
  • Troubleshoot and repaired problems    
Assistant Manager 05/2005 to 10/2008
Walgreens Company Amherst, OH
  • Supervised and monitored three different departments Photo Lab, Cosmetics Department and Grocery Retail Department.
  • Reviewed and monitored cash reports including shrink statistics and money shortages.
  • Created new marketing strategies to market new and existing products.
  • Maintained store inventory and merchandize.
  • Resolved and customer inquiries and concerns. 
Mobile Building Substitute Teacher 08/2001 to 05/2005
Cleveland Municipal School District Cleveland, OH
  • Managed multiple classroom activities regarding school subjects, lessons and independent learning plans.
  • Utilized pre-planned curriculums to teach students on a daily basis.  
  • Taught visual models to children regarding the importance of food groups.
  • Organized and developed behavioral models to teach special need students.
  • Designed Power Point presentations to young children on hygiene and etiquette.
  • Assisted special needs children with using wheelchairs, and learning devices.   
Customer Service Representative 05/2001 to 05/2002
Time Warner Cable Cleveland, OH
  • Marketed and sold new and existing cable products to customers by telephone.
  • Received inbound calls regarding bill payments and cable services.
  • Educated new and existing customers in navigating through automated cable transactions.
  • Promoted and sold new movies, special pay per view events and digital services.
  • Safeguarded personal information of Time Warner customer accounts.  
Accounts Receivable Representative 07/1998 to 05/2000
Morgan Foods Inc. Beachwood, OH
  • Maintained daily cash reports from KFC, Pizza Hut and Taco Bell.
  • Contacted and verified cash totals including receipts and saving coupons.
  • Totaled end of the month reports and verified data with store locations.
Bachelor of Science: Business Management & Administration Jun 2000 David N. Myers College - Cleveland, OH Relevant Coursework:
Introduction to Accounting 1996
Accounting Principles I 1998
Accounting Principles II 2000
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Resume Details

This is a real resume for a Contact Representative in Lorain, Ohio with experience working for such companies as Defense Finance & Accounting Services Dfas, National Office & Supply Company, Oberlin Community Services Food Pantry. This is one of the hundreds of Contact Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Contact Representative resume.

Previous Companies:

  • Defense Finance & Accounting Services DFAS
  • National Office & Supply Company
  • Oberlin Community Services Food Pantry

Previous Job Positions:

  • Contact Representative
  • Assembler
  • Volunteer
  • HWAP Coordinator
  • Operations Manager


  • David N. Myers College

Level of Education:

  • Bachelor of Science

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