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Fayette Heating and Air - Contact Center Specialist Resume Example

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Zoe Jenkins
XXX XXXXXXX XXXXX XXX, Georgetown, KY 40324
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Summary

I am an accomplished customer service representative. I can communicate well.  I am a "people person" and like interacting with the public. I am looking for job that includes my prior background or new
experiences. I have had over 30 years experience with the public and can work in a fast-paced setting. I have good time management skills with accuracy and efficiency. I am a responsible person who is passionate about customers and their needs. I am a neat and orderly person. I am also professional and polite.

Skills

Excellent written and verbal skills. Willing to learn new operating methods and procedures.

Ability to multi-task.

Dependable, trustworthy, motivated and organized.

Knowledge of computers and office equipment.

Problem solving skills.

Experience
Contact Center Specialist Jan 2013Dec 2014 Fayette Heating and Air Lexington, KY
  • Spoke with customers by phone.
  • Provided information about products and services.
  • Took and recorded orders.
  • Canceled accounts.
  • Received and processed incoming phone calls from customers or client base.
  • Prioritized data entry daily to ensure customers' needs were met.
  • Ensured that appropriate changes were made to resolve customer concerns.
  • Effectively identified customer concerns over the phone..
  • Responded to customer inquiries.
  • Assessed validity of customer complaints.
Dispatcher Clerk Jul 2004Oct 2011 Climate Control Corporation Lexington, KY
  • Dispatched service vehicles.
  • Transmitted assignments to workers using two-way radios.
  • Arranged service.
  • Addressed customer questions, problems and requests for service.
  • Coordinated schedules.
  • Received and prepared work orders.
  • Relayed work orders to and from work crews.
  • Arranged for necessary repairs.
  • Recorded and maintained records of customer requests, work or services performed, charges, expenses, inventory and dispatch information.
  • Billed customers for services.
  • Monitored progress of crews.
  • Notified customers of any delays.
  • Knowledge sets include: Computer aided dispatching auto routing software, Customer Relations, Customer Service, Desktop computers, Dispatching, Microsoft Excel, Microsoft Word, Mobile radios, Multi-line telephone systems, Routing software, Two way radios.
Dispatcher Jan 1981Jun 2004 Insight Comunications Lexington, KY
  • Dispatched workers.
  • Transmitted assignments to workers using two-way radios.
  • Arranged installations, service and emergency repairs.
  • Addressed customer questions, problems and requests for service.
  • Received and prepared work orders.
  • Relayed work orders to and from work crews.
  • Arranged for necessary repairs.
  • Notified customers of any delays.
  • Monitored and updated workers on conditions including construction areas, accidents, congestion, weather conditions and other hazards.
  • Assisted customers with appointments.
  • Knowledge sets include: Computer aided dispatching auto routing software, Desktop computers, Dispatch servers, Installations, Job dispatch and vehicle tracking systems, Map creation software, Mobile radios, Routing software, Two way radios, Vehicular global positioning systems.
Education
Certified : Nursing Assistant Dec 2011 Georgetown School Of Nursing Georgetown, Ky
High School Diploma May 1977 Henry Clay High School Lexington, Ky
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Resume Details

This is a real resume for a Contact Center Specialist in Georgetown, Kentucky with experience working for such companies as Fayette Heating And Air, Climate Control Corporation, Insight Comunications. This is one of the hundreds of Contact Center Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Contact Center Specialist resume.

Previous Companies:

  • Fayette Heating and Air
  • Climate Control Corporation
  • Insight Comunications

Previous Job Positions:

  • Contact Center Specialist
  • Dispatcher Clerk
  • Dispatcher

Schools:

  • Georgetown School Of Nursing
  • Henry Clay High School

Level of Education:

  • Certified
  • High School Diploma

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