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Datacom Systems - Contact Center Operator Resume Example

Samuel Lewis
XXX XXXX XX, CONCHO, OK 73022
Home: XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Contact Center Operator with two years background in a call center environment. Core competencies include IT skills, financial skills, analytical skills, solving complex problems, team player, focused as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Computers and Electronics
  • Customer and Personal Service
  • English Language
  • Clerical
  • Reading Comprehension
  • Active Listening
  • Complex Problem Solving
  • Speaking
  • Time Management
  • Critical Thinking
  • Active Learning
  • Coordination
  • Judgment and Decision Making
  • Systems Analysis
  • Writing
  • Social Perceptiveness
  • Troubleshooting
  • Persuasion
  • Administration and Management
  • Instructing
  • Learning Strategies
  • Mathematics
  • Negotiation
  • Management of Financial Resources
Experience
Contact Center Operator 10/2013 to Present
Datacom Systems - Sydney, NS
Attend to Inbound Telephone Inquiries from customers relating to taxation and superannuation. 
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Complete forms in accordance with company procedures.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Train and assist staff with computer usage.
  • Manage projects or contribute to committee or team work.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Provide services to customers, such as order placement or account information.
Book Keeper 09/2010 to 10/2013
John Martin Psychology Practice - Sydney, NS
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Prepare and mail checks.
  • Mail newsletters, promotional material, or other information.
Trainee Accountant 09/2007 to 05/2009
National Measurement Institute - Sydney, NS
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Prepare and mail checks.
  • Manage projects or contribute to committee or team work.
  • Order and dispense supplies.
  • Learn to operate new office technologies as they are developed and implemented.
  • Train and assist staff with computer usage.
Console Operator 07/2004 to 12/2004
British Petroleum - Sydney, NS
Cash sales over the counter for service station customers & Kitchen hand. 
Education
Western Sydney University Apr 2013 Parramatta, NSW
Bachelor Of Business: Accounting
University Of Western Sydney Sydney, NS
Bachelor Of Business And Commerce: Finance
Community Service
Volunteered to assist new migrants settle into country through Migrant Resource Center.
Languages
Fluent in English and Bengali. 
Awards
James Cook Boys Tech High - Most Consistent student academically and sportingly.
James Cook Boys Tech High - No 1 in History, Mathematics, Software Design & Development. 
University Of Western Sydney:
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Resume Details

This is a real resume for a Contact Center Operator in CONCHO, Oklahoma with experience working for such companies as Datacom Systems, John Martin Psychology Practice, National Measurement Institute. This is one of the hundreds of Contact Center Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Contact Center Operator resume.

Previous Companies:

  • Datacom Systems
  • John Martin Psychology Practice
  • National Measurement Institute

Previous Job Positions:

  • Contact Center Operator
  • Book Keeper
  • Trainee Accountant
  • Console Operator

Schools:

  • Western Sydney University
  • University Of Western Sydney

Level of Education:

  • Bachelor Of Business
  • Bachelor Of Business And Commerce

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