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JP Morgan Chase - Contact Center Manager Resume Example

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Hunter Mitchell
XXXX XXXXX XXXXX XXXXXX , Kansas City , MO 64155 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic telesales operations manager with a solid history of achievement in inbound and outbound consultative sales management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include productivity improvement, creating a winning culture, increasing revenue, profit margins and developing leadership bench strength.

Skills
  • Superior Business Acumen
  • Strategic Planning and Execution
  • Competitive Drive for Results
  • Leadership Development
  • Compensation Plan Creation
  • Public Speaking
  • Developing Winning Culture
  • Maximizing Potential through Motivation
  • Project Management/LEAN Six-Sigma
  • Talent Identification and Retention
Experience
Contact Center Manager 11/2012 to 06/2015
 JP Morgan Chase – Overland Park, KS
 Led group of Retirement Education Specialists and two Team Coordinators who each professionally handled approximately 75 calls per day in a complex, regulated financial services environment.  Mentored and coached over 20 individual contributors that received promotions as well as 5 Team Coordinators to higher management positions.  Increased productivity by 25% from 60 to 75 calls per day.  Created leadership training curriculum for new managers.  Group consistently reported highest Employee Opinion Survey results in the organization.
Process Improvement Leader 06/2006 to 05/2009
 Dell – Oklahoma City, OK
 Develop, plan and train Sales Advisors on increasing revenue from add-ons, financing and peripheral sales.  Highest performing Center in all measured metrics.  Won MVP Award and several quarterly awards for performance and contributions. 
Director of Sales and Marketing 09/2004 to 04/2006
 Galvmet – Kansas City, MO
 Created compensation plans, reorganized territories and strategically aligned marketing and promotional materials to increase revenue and profit for the company.  Achieved record sales and profit margin, providing working capital for expansion into new lines of business.
Senior Sales Manager 10/1995 to 04/2003
 Gateway Computers – Kansas City, MO
 Provided leadership, coaching, strategic direction and project management in areas of Inbound, Outbound, bilingual and financing partnerships.  Increased financing from $100 m to over $1B in 14 months.  Won multiple Center of Quarter awards and was promoted 5 times in first 5 years with the company.
Education
General Studies: United States History 1865-1990 May 1994 University of Missouri-Kansas City - Kansas City, MO Completed 130+ hours of coursework, including emphasis in Business, Economics, Accounting, Statistical Analysis, Education and U.S. History.
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Director Of Sales and Marketing Senior Sales Manager Manager

Resume Details

This is a real resume for a Contact Center Manager in Kansas City, Missouri with experience working for such companies as Jp Morgan Chase, Dell, Galvmet. This is one of the hundreds of Contact Center Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Contact Center Manager resume.

Previous Companies:

  • JP Morgan Chase
  • Dell
  • Galvmet

Previous Job Positions:

  • Contact Center Manager
  • Process Improvement Leader
  • Director of Sales and Marketing
  • Senior Sales Manager

Schools:

  • University of Missouri-Kansas City

Level of Education:

  • General Studies

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