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Finishmaster - Contact Center Agent Resume Example

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XXXX XXXXXXXXXXX XXX XXXXXXXX, Arlington, TX 76006
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Evelyn Howard
Professional Summary


Service-oriented [Agent with [5] years background in [customer service]. Core competencies include [detail-oriented], [people-friendly] and [product knowlegable] as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Active Listening
  • Customer and Personal Service
  • Critical Thinking
  • Mathematics
  • Judgment and Decision Making
  • Time Management
  • Instructing
  • Geography
Experience
Contact Center Agent May 2011Present Finishmaster Arlington, Tx
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Driver Mar 2010May 2011 PDL Arlington, Tx
  • Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.
  • Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
  • Collect delivery instructions from appropriate sources, verifying instructions and routes.
  • Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
  • Secure cargo for transport, using ropes, blocks, chain, binders, or covers.
  • Obtain receipts or signatures for delivered goods and collect payment for services when required.
Driver Warehouse Feb 2008Apr 2010 Epic Supply Haltom City, Tx
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Sales Apr 2006Jan 2008 REN
  • Resolve customer complaints regarding sales and service.
  • Determine price schedules and discount rates.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Monitor customer preferences to determine focus of sales efforts.
Education
High School Diploma May 1990 Anniston High School Anniston, Al
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Resume Details

This is a real resume for a Contact Center Agent in Arlington, Texas with experience working for such companies as Finishmaster, Pdl, Epic Supply. This is one of the hundreds of Contact Center Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Contact Center Agent resume.

Previous Companies:

  • Finishmaster
  • PDL
  • Epic Supply

Previous Job Positions:

  • Contact Center Agent
  • Driver
  • Driver Warehouse
  • Sales

Schools:

  • Anniston High School

Level of Education:

  • High School Diploma

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