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Chase - Consumer Telephone Banking Resume Example

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Mason Williams
Professional Summary

Accomplished and energetic bi-lingual individual with expert qualifications. Solid history of achievement in customer service and team management. Possesses excellent listening, verbal and written communication skills offering superb customer service proficiency and a passion for exceeding sales or upgrade goals. Known as a motivated leader with strong organizational and prioritization abilities who leads by example and establishes a professional work ethic. Areas of expertise include creative thinking, problem solving, efficient multi-tasking, strong judgment skills and accountability.

  • Customer and Personal Service
  • Monitoring
  • Active Listening
  • Speaking
  • Social Perceptiveness
  • Education and Training
  • Administration and Management
  • Time Management
  • Complex Problem Solving
Chase Houston, TX Consumer Telephone Banking Jun 2014Present
  • Answer customers' questions, and explain available services.
  • Confer with customers by telephone to provide information about  personal account balances, account transactions , online transactions , online problems , log in issues, etc.
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
  • Maintain accountability and commitment to our customers while consistently owning the customers issue from beginning to end in a professional and supportive manner.
  • Refer customers to appropriate bank personnel to meet their financial needs if needed.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation if needed.
Cinemark Katy, TX Usher/Box-Office/Restaurant/Concession Stand Floater Jun 2012Jun 2014
  • Greeted patrons attending entertainment events.
  • Sold and collected admission tickets and passes from patrons at entertainment events.
  • Counted and recorded number of tickets collected.
  • Guided patrons to exits or provided other instructions or assistance in case of emergency.
  • Operated refreshment stands during intermission or obtained refreshments for press box patrons during performances.
  • Managed inventory or sale of  merchandise.
  • Fulfilled food orders professionally & diligently.
  • Maintained an excellent, helpful, customer service attitude not just when selling box-office tickets but at all times.
Edible Arrangements Katy, TX Supervisor Feb 2012Jun 2013
  • Answered Multi-Line phones, entered customers personal information in our system for orders/deliveries.
  • Up-sold and educated staff members trough team building/training meetings on how to up-sell our products. Increased sales by 80%.
  • Helped prepare fruit for arrangements.
  • Wrapped arrangements/ prepared them for delivery.
  • Handled cash register and collected all credit card/ cash payments.
  • Resolved customer or employee complaints.
  • Greeted customers and asked about the quality of service they were receiving.
Morton Ranch High School Katy, Tx High School Diploma Jan 2013
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Resume Details

This is a real resume for a Consumer Telephone Banking in Katy, Texas with experience working for such companies as Chase, Cinemark, Edible Arrangements. This is one of the hundreds of Consumer Telephone Banking resumes available on our site for free. Use these resumes as templates to get help creating the best Consumer Telephone Banking resume.

Previous Companies:

  • Chase
  • Cinemark
  • Edible Arrangements

Previous Job Positions:

  • Consumer Telephone Banking
  • Usher
  • Box Office
  • Restaurant
  • Concession Stand Floater


  • Morton Ranch High School

Level of Education:

  • High School Diploma

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