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Victorinox Swiss Army - Consumer Support Representative Resume Example

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Savannah Hughes
  • XXX XXXXXXXX XXXXX, Stratford, CT 06614
  • H: XXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

I am a highly trained employee with 11 years of experience, proficiency and success within the customer service and clerical fields. I am organized and motivated with a drive for excellence. Furthermore, I have received several promotions and special responsibilities throughout my professional career.


Skills
  • Exemplary problem solving 
  • Anticipating and meeting customer needs
  • Proficiency in SAP, Microsoft Word, Microsoft Office and Microsoft Excel 
  • Working efficiently in a fast paced work environment
  • Effectively use oral,written,email and fax communication. 
  • Working independently or as part of a team
  • Exceptional with time management
Experience
Consumer Support Representative, 08/2013 to Present
Victorinox Swiss Army Monroe, CT.
  • Run and complete daily reports to monitor the progress of the needs of our retailers and distributors to ensure the products supplied to their account holders arrive in a timely and correct fashion.
  • Process order and supply requests made on behalf of our retailers and distributors.
  • Send and receive a large volume of phone calls,emails and faxes in a timely manner
  • Training and mentoring new employees. 
  • Proficient in SAP, Microsoft Word, Microsoft Office and Microsoft Excel
  • Head of the E Commerce Fraud Investigation Department
  • Assist customers with E Commerce sales by placing orders on their behalf
Shipping Program Specialist, 04/2012 to 08/2013
TicketNetwork South Windsor, CT
  • Acted as the company's sole Federal Express liaison to handle all extensive and time sensitive shipping needs of the company and thousands of our subsidiaries.   ·    
  •    Responsible for closely monitoring and tracking the inventory needs of our subsidiaries and ordering supplies as needed to arrive correctly and promptly in order to meet their deadlines.   ·    
  •  Complete weekly quality assurance audits to ensure the products of our subsidiaries meet and comply with company standards and policies.   ·      
  •  Responsible for penalizing our subsidiaries in the event that they do not comply with company policy and procedures. 
  • Work as part of a team and adapt to effectively handle the job responsibilities of my coworkers in their absence.
  • Promptly send and receive a large volume of phone calls, emails, faxes and mail.
Customer Service Representative, 11/2010 to 04/2012
TicketNetwork South Windsor, CT
  • Send and receive a large volume of phone calls, emails and faxes in a timely manner     
  • Handling and diffusing escalated customer support calls.   
  • Assist customers with E Commerce sales
In-Home Child Care Provider, 01/2009 to 11/2010
Valerie Stevens Somers, CT
  • Effectively use oral communication
  • Organize a structured day and adhering to a schedule.
  • Follow specific instructions.
  • Corrspond with a family to meet their child's needs and meet their developmental goals.
Customer Service Representative/ Cashier, 04/2008 to 01/2009
Marshalls Enfield, CT
  • Resolve customer questions, issues, and complaints in a professional and friendly manner.
  • Organizing coworkers and providing coverage to accommodate breaks and time-off.
  • Handling cash transactions and  product returns
  • Training and mentoring new employees.
Customer Service Representative/ Cashier, 11/2004 to 04/2007
Target Enfield, CT
  • Organizing and maintaining store environment and products
  • Providing support across multiple departments to accommodate increased service needs.
  • Handling consumer cash, credit and personal check transactions.
  • Training and mentoring new employees.
Education
Jan 2005 Enrico Fermi High School - Enfield, CT
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Resume Details

This is a real resume for a Consumer Support Representative in Stratford, Connecticut with experience working for such companies as Victorinox Swiss Army, Ticketnetwork, Valerie Stevens. This is one of the hundreds of Consumer Support Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Consumer Support Representative resume.

Previous Companies:

  • Victorinox Swiss Army
  • TicketNetwork
  • Valerie Stevens

Previous Job Positions:

  • Consumer Support Representative
  • Shipping Program Specialist
  • Customer Service Representative
  • In Home Child Care Provider
  • Cashier

Schools:

  • Enrico Fermi High School

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