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State of California - Consumer Services Representative Resume Example

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Mason Williams
XXXXX XXX XXXXXX XXX XXXX, Rancho Cucamonga, CA 91730
Professional Summary

Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
  • Critical Thinking
  • Complex Problem Solving
  • Active Learning
  • Time Management
  • Active Listening
  • Adaptable
  • Dependable
  • Dedicated
  • Cooperative
  • People-oriented
Consumer Services Representative Aug 2014Present State of California Riverside, CA
  • Research and analyze multiple bureau's program policies, laws, and regulations and business practices.
  • Conduct unbiased professional interviews with complainant and respondent (licensee).
  • Verify allegations and request settlement options.
  • Discuss violations of program compliance requirements.
  • Prepare investigation reports in a detailed, clear, and concise manner.
Consumer Affairs Representative Apr 2007Aug 2014 State of California Los Angeles, CA
  • Investigate, and resolve informal consumer complaints against Commission regulated utility companies.
  • Determine compliance with tariffs, Public Utilities Codes, and general orders.
  • Mediate complaint with consumer and utility   
  • Answer inquiries from the public on utilities rates and services. 
  • Compose correspondence stating the Public Utilities Commission's informal opinion of the investigation.   
Customer Service Representative May 2001Apr 2007 AT&T Riverside, CA
  • Resolve complex customer billing and service complaints.
  • Keep records of all customer interactions and transactions.
  • Answer inquires related to billing, service and product questions.
  • Issue new, change, disconnect order requests related to the customer's account.
Field of Study: Criminal Justice Chaffey College Rancho Cucamonga, Ca
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Resume Details

This is a real resume for a Consumer Services Representative in Rancho Cucamonga, California with experience working for such companies as State Of California, At&t. This is one of the hundreds of Consumer Services Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Consumer Services Representative resume.

Previous Companies:

  • State of California
  • AT&T

Previous Job Positions:

  • Consumer Services Representative
  • Consumer Affairs Representative
  • Customer Service Representative


  • Chaffey College

Level of Education:

  • Field of Study

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