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Challenge Center - Consumer Services Coordinator Resume Example

Gabriel Rodriguez
XXXX XXX XXXXX XXX, Superior, WI 54880
Ph: XXX XXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary:


Service-oriented Consumer Services Coordinator with 13 year background in the Human Services field. Dedicated to assisting individuals with disabilities live the life they choose.
Skills:
  • Education and Training - Teach new caregivers the mandatory Resident Rights training for multiple agencies
  • Work Incentives Benefits Specialist service
  • Social Perceptiveness - Adept at navigating difficult interpersonal situations
  • Coordination - Create and manage multiple meeting schedules for the agency
  • Time Management - Able to meet various deadlines and plan work activities accordingly
  • Customer and Personal Service - Possessing a strong belief that Customer Service occurs with each interaction and that those interactions can all have positive effects
Experience:
Consumer Services Coordinator Sep 2006Present Challenge Center, Inc. Superior, WI -Recruit, accept and process new referrals
-Serve as the Client Rights Specialist
-Assess consumer needs, make service recommendations
-Serve as Representative Payee for 50+ individuals
-Benefits Analysis
-Coordinate services with outside agencies: Social Security Administration, Community Cares of Central WI, Division of Vocational Rehabilitation, Great Rivers Consortium, Aging and Disability Resource Center, local schools, etc.
-Maintain and request modifications for service authorizations from funding agencies
-Keep and maintain consumer files
-Serve on the agency's Behavior Resource Team and Consumer Advisory Committee
Team Leader Sep 2004Sep 2006 Challenge Center, Inc. Superior, WI -Manage a seven-bed Community Based Residential Facility serving adults with Intellectual and Developmental Disabilities
-Supervise 17 caregivers
-Train new caregivers
-Facilitate meetings
-Oversee medical care for 7 individuals
-Develop individualized, person-centered service plans
-Maintain communications with guardians, case workers, and other other agencies
-Manage individual financial accounts and various household accounts
-Plan community-integration activities
Direct Service Staff Mar 2004Sep 2004 Lifeway Services Duluth, MN -Work 2:1 with an individual with Autism
-Administer medications
-Assist with all activities of daily living
-Provide socialization activities to the extent possible
-Redirect challenging behavior
-Document goals, incidents, and complete various daily logs
Program Coordinator Jul 2001Dec 2003 Residential Services of NE MN, Inc. Duluth, MN -Ensure the quality of the services provided to the consumers by direct service staff
-Write and implement person-centered support plans
-Interview and hire staff for 3 programs
-Write quarterly progress reports and quality assurance reports
-Evaluate staff performance
-Facilitate staff meetings
-Oversee medication administration and household financial accounts
Education:
Bachelor of Science : Psychology Dec 2006 University of Minnesota-Duluth Duluth, MN
Nonprofit Administration Certification Jun 2014 University of Wisconsin-Superior Superior, WI
Work Incentives Benefits Specialist training Mar 2013 Employment Resources, Inc. Madison, WI
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Resume Details

This is a real resume for a Consumer Services Coordinator in Superior, Wisconsin with experience working for such companies as Challenge Center, Inc, Lifeway Services. This is one of the hundreds of Consumer Services Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Consumer Services Coordinator resume.

Previous Companies:

  • Challenge Center
  • Inc
  • Lifeway Services

Previous Job Positions:

  • Consumer Services Coordinator
  • Team Leader
  • Direct Service Staff
  • Program Coordinator

Schools:

  • University of Minnesota-Duluth
  • University of Wisconsin-Superior
  • Employment Resources, Inc.

Level of Education:

  • Bachelor of Science

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