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Northeast Valley Health Corporation - Consumer Relations Coordinator Resume Example

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Joshua Hill
XXXXX XXXXX XXX , Van Nuys , CA 91406 | (H) XXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Highly trained Eligibility Ops with strong clinical abilities and a successful career in helping other. Proactive and organized with passionate commitment to first-rate patient care. 

Skills
  • Active Listening
  • Judgment and Decision Making
  • Critical Thinking
  • Clerical
  • Typing Speed 55 wpm
  • Fluent in Spanish 
  • Microsoft Word, Excel, Power Point
  • CPR Trained 
Experience
Consumer Relations Coordinator 08/2013 to Present
Northeast Valley Health Corporation San Fernando, Ca
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, or schedule appointments.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as case status, application paperwork, and sensitive information.
  • Provide help in applying for different programs, such as Medi-cal, Covered Ca, My Health LA, and different programs offered at the clinic,
  • Provide help for the patient, such as advocating for the case, and changing their primary doctor through the health plan.
Customer Services 09/2012 to 08/2013
Kelly Services/Health Net Woodland Hills, Ca
  • Keep records of members interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve members problems.
  • Contact members to respond to inquiries or to notify them of results or changes.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Inform providers from clinics of the members benefits and eligibility. 
Sales/Customer Service 08/2008 to 01/2012
Verizon Wireless Simi Valley , Ca
  • Listen to and resolve customer complaints regarding services, products, and account problems.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Inventory stock and inventory counts.
  • Examine merchandise to ensure correct pricing and display, and that it functions on display.
  • Sale the customers on the products based off of the need of the customer.
  • Inform customer of the new products offered.
Receptionist 07/2007 to 08/2008
Galpin Ford North Hills, Ca
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, and taking messages.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail.
Education
High School Diploma: Jun 2007 Burbank High School - Burbank, Ca
Community Service
Volunteer at St Elizabeth Church in teaching religious classes.
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Resume Details

This is a real resume for a Consumer Relations Coordinator in Van Nuys, California with experience working for such companies as Northeast Valley Health Corporation, Kelly Services, Health Net. This is one of the hundreds of Consumer Relations Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Consumer Relations Coordinator resume.

Previous Companies:

  • Northeast Valley Health Corporation
  • Kelly Services
  • Health Net

Previous Job Positions:

  • Consumer Relations Coordinator
  • Customer Services
  • Sales
  • Customer Service
  • Receptionist

Schools:

  • Burbank High School

Level of Education:

  • High School Diploma

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