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Bank of America - Consumer Product Strategic Analyst I Resume Example

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Lucas Martin
Professional Summary

Service-oriented Consumer Product Strategic Analyst with 13 years of background in Mortgage Banking. Core competencies include customer service, problem solving and on the job training. Extremely motivated in changing careers and eager to contribute to the Radiology field.

  • AS/400
  • Microsoft (Word, Excel, Power Point)
  • Black Knight LPS Desktop
  • Customer Skills
  • On the job trainer
  •  Certified in HIPPA, HITECH, The Omnibus Rule & The Healthcare Practice
  • Certificate in OSHA
Bank of America Addison, Tx Consumer Product Strategic Analyst I Sep 2011Mar 2015
  • Loan Origination
  • Set up buy backs that have returned back to the company
  • Set up Bank Copies going out to new servicers
  • Manage Service Release Process
  • Provided Service Release Attorney Notifications
  • Managed Service Release queues with in LPS Desktop
  • Reconcile Service Release data population through review & analysis of the Goodbye Letter population.
  • Reactivate Service Release population.
  • Retrieve Collateral Documents
  • Mortgage banking experience in Collections, Loss Mitigation, Foreclosure, Bankruptcy, HELO and REO.
Bank of America Plano, Tx Business Support Lead I Jun 2005Aug 2011
  • Escalation manger
  • Customer Service trainer
  • Address inquires via phone, written correspondence and web
  • Remotely monitor associates for quality assurance
  • Provided feedback on performance evaluations
  • Evaluated associates to monitor progress
  • Facilitated various audits for Federal & State Reulations
Bank of America Plano, Tx Customer Serive Assoicate I Sep 2001Jun 2005
  • Address customer's questions & concerns via telephone
  • Address issues dealing with Escrow, monthly statements, HELOC, general account information and etc.
  • Research customer inquiries & respond to the customer in a timely manner with resolution or to inform additional research is needed.
Gilmer High School Gilmer, Tx High School Diploma May 1995
College of Healthcare Professions Dallas, Tx Expected graduation 07/2016: Radiology Technician *Develop and/or archive radiographic images
*How to obtain and record an accurate patient history
*How to obtain traditional images through X-ray of the bones and structures surrounding the brain and spinal cord
*Life Skills
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Resume Details

This is a real resume for a Consumer Product Strategic Analyst I in Garland, Texas with experience working for such companies as Bank Of America. This is one of the hundreds of Consumer Product Strategic Analyst I resumes available on our site for free. Use these resumes as templates to get help creating the best Consumer Product Strategic Analyst I resume.

Previous Companies:

  • Bank of America

Previous Job Positions:

  • Consumer Product Strategic Analyst I
  • Business Support Lead I
  • Customer Serive Assoicate I


  • Gilmer High School
  • College of Healthcare Professions

Level of Education:

  • High School Diploma
  • Expected graduation 07/2016

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