Cingular Wireless - Consumer Data Support Analyst Resume Example

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Penelope Perry
XXXX XXXXXXXX XXXX, Fort Meade, MD 20755
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary
Customer Service Professional skilled in problem solving and responsive to needs of clients, coworkers and management.  Poised, resourceful and adaptable to any office environment.  Organized ability to handle multiple priorities and meet deadline schedules.  Attentive to detail, with sharp awareness of omissions / inaccuracies , and prompt to take corrective action.  A self-started and quick study, eager to assume increasing levels of responsibility. 
Experience
Consumer Data Support Analyst Aug 1999Nov 2006 Cingular Wireless Orlando, FL
  • Provided technical support to business and consumer end-users.
  • Assisted customers with installation and configuration of software and data devices; i.e, PC data cards, smart devices and RIM Blackberry, Palm Treo and Pocket PC operating systems.
  • Troubleshoot and escalated undocumented wireless data issues for investigation and resolution.
  • Instrumented in start-up/implantation of customer chat forums and delegation of resources.


Customer Care Representative


  • Provided voice technical and billing support to consumer end users.
  • Responsible for developing solutions for customer retention.
  • Provided first line troubleshooting solutions for in market and out-of market phone use.
Social Worker Jul 1999May 2000 Life Care Center of Altamonte Altamonte Springs, FL
  • Responsible for management of caseload of 65-80 Alzheimer's residents with Medicaid.
  • Facilitated medical care and evaluated socialization and behavioral correction needs.
  • Organized family support group providing, with focus on development of coping skills.
  • Responsible for overseeing all areas of compliance for local, state and federal standards, guidelines and regulations.
Speech Language Therapist Aug 1997Jun 1999 Osceola Schools Kissimmee, FL
  • Responsible for providing speech language therapy sessions for grade levels Pre-K and 6th through 12th grade.
  • Managed a caseload of 50 - 100 students with various speech exceptionalities.
  • Prepared lesson plans and Individual Educational Plans(IEPs) for each student; charted each student's progress.
Education
Bachelor of Science : Communicative Disorders May 1997 University of Central Florida Orlando, FL

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About this resume

Consumer Data Support Analyst FROM Fort Meade , Maryland RESUME

This is a resume for a Consumer Data Support Analyst in Fort Meade, Maryland with experience working for such companies as Cingular Wireless and Life Care Center of Altamonte. The grade for this resume is 0 and is one of hundreds of Consumer Data Support Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Consumer Data Support Analyst resume.

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School Attended
University of Central Florida