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Verizon Wireless - Consultant Bgco National Operations Go To Market Resume Example

Mia Cook
XX XXXXXXX XXXXXX, Meriden, CT 06451
XXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXX XXXXXXXX
Professional Summary

Procure a position within Verizon capitalizing on my broad organizational experience with project management, go to market activities and national operations support. I have held various strategic and leadership positions within this company for 10 years confidently performing within high stress environments involving deadlines and quick thinking.  Possess excellent communication skills used for negotiation, productivity and cross channel partnerships. 

Skills
  • Stakeholder relations                                    
    Channel strategy
    Knowledge of market trends
    Call center management experience
    Strong problem solving ability
    Negotiation competency
Experience
Verizon Wireless Wallingford, CT Consultant BGCO National Operations - Go To Market Apr 2012Present
  • Integral to the development and pending launches of FreeBee Data (Sponsored Data), Device Payment and Device Trade-In for B2B
  • Boosted BGCO accessory revenue $2 million in 2014 by spearheading development of recognition and incentive programs
  • Developed effective relationships with all call center departments through clear communication
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations
Verizon Wireless Wallingford, CT Manager BGCO National Operations - Go To Market Oct 2010Apr 2012
  • Served in various capacities under BGCO National Ops Team
  • Managed 30 NE Area QA direct reports (including 3 Supervisors)
  • Established and created BGCO Communications team and dedicated website
  • GTM activities managing 3 Consultants for Device, Pricing and Product initiatives
  • Strategic planning for front line impacts and ensure deliverables met on time
  • Oversight and approval for training, communication, headcount forecast, reference, resource and system readiness

Verizon Wireless Wilmington , NC Quality Supervisor Business Service Center Sep 2009Oct 2010
  • Managed 9 Coordinators conducting Offline/Online audit reviews
  • Oversee completion of offline blended audits
  • Oversee 100% audit of NPS calls for Wilmington Online/Offline team
  • Reporting and analysis on NPS, Sup/QAC Alignment, Global High Usage, Monitor Completions in addition to ad hoc requests
Verizon Wireless Wilmington, NC Supervisor Business Support Center Nov 2007Sep 2009
  • Managed 10-12 Senior Representatives for Internet Order support
  • Responsible for quality monitor completion, productivity reviews and overall team development
  • POC for staffing team tasked with coordinating interview and selection process for the department
  • Headcount forecast and analysis to meet business needs and lunch/break schedule management avoiding coverage gaps based on quarterly call volume reporting
Verizon Wireless Tampa, FL Supervisor Customer Service Sep 2006Oct 2007
  • Day-to-day support of representatives, fellow supervisors and Center Operations team
  • Maintain standards for quality, audits and transactional accuracy
Education
Florida State University Tallahassee, FL Master of Science: Sports Administration May 2000
Florida State University Tallahassee, FL Bachelor of Science: Sports Administration May 1999
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Resume Details

This is a real resume for a Consultant BGCO National Operations Go To Market in Meriden, Connecticut with experience working for such companies as Verizon Wireless. This is one of the hundreds of Consultant BGCO National Operations Go To Market resumes available on our site for free. Use these resumes as templates to get help creating the best Consultant BGCO National Operations Go To Market resume.

Previous Companies:

  • Verizon Wireless

Previous Job Positions:

  • Consultant BGCO National Operations Go To Market
  • Manager BGCO National Operations Go To Market
  • Quality Supervisor Business Service Center
  • Supervisor Business Support Center
  • Supervisor Customer Service

Schools:

  • Florida State University

Level of Education:

  • Master of Science
  • Bachelor of Science

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