Scottsdale Insurance Company - Consultant Resume Example

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Landon Campbell

XXXX XX XXXXXXXX XXX, Scottsdale, AZ 85255

Ph: XXXXXXXXXX

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Professional Summary

Accomplished and energetic Manager with a solid history of achievement in Project Management, Claim Handling and Administration. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Business Process Management, Leadership and Customer Satisfaction as well as excellent communication and time management skills.

Skills

Critical Thinking
Negotiation

Administration and Management
Coordination

Writing
Complex Problem Solving

Negotiation

Experience

Consultant, Business Project Management Jan 2002－Present Scottsdale Insurance Company － Scottsdale, AZ

Currently serving as the business lead for the Claim Handling Program. Duties include: providing day to day leadership for the Claim Division within the Claim Handling Program (CHP), Business program planning, manage the day to day relationship with Service Integrator, prepare and execute Steering Committee presentations, facilitate demonstrations and training of the ClaimCenter application & led the development of content for the Training work stream. Additionally, provided leadership for the development of a business case to procure a Claim Handling System.
Manage projects to achieve desired business objectives. This includes the coordination of all aspects of projects.
Develop and control time lines, including regularly re-assessing risks, throughout project life.
Responsible for internal and external resource management, budgeting and cost containment.
Develop, manage and implement strategic business processes that support business requirements.
Division Representative at various Agent and Corporate events.
Developed concept and launched a Call Center initiative which decreased litigation frequency by 3%.
Managed and assisted in the design and implementation of the IAM application, which produces bottom line savings of 850k/year.
Developed and implemented a workload measurement model for Claim Division.
Led a group that created a productivity model for the Claim Division.
Led a multi-corporate team in the design of a claim call center and web reporting functionality for Scottsdale Insurance Company.
Designed and implemented complex claim assignment application that automated the claim assignment process.

Workflow Project Team Jan 2000－Jan 2002 Scottsdale Insurance Company － Scottsdale, AZ

Core team member in process re-engineering initiatives which streamlined and automated the claim assignment process.
Core team member in design of claim imaging initiative.
Manage staff, preparing work schedules and assigning specific duties.

Claim Examiner Jun 1996－Dec 1999 Scottsdale Insurance Company － Scottsdale, AZ

Responsible for all aspects of claim handling of a complex transportation pending, including lawsuits, mediations and comprehensive coverage issues.

Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

Education