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Scottsdale Insurance Company - Consultant Resume Example

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Landon Campbell
XXXX XX XXXXXXXX XXX, Scottsdale, AZ 85255
Professional Summary

Accomplished and energetic Manager with a solid history of achievement in Project Management, Claim Handling and Administration. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Business Process Management, Leadership and Customer Satisfaction as well as excellent communication and time management skills. 

  • Critical Thinking
  • Negotiation
  • Administration and Management
  • Coordination
  • Writing
  • Complex Problem Solving
  • Negotiation
Consultant, Business Project Management Jan 2002Present Scottsdale Insurance Company Scottsdale, AZ
  • Currently serving as the business lead for the Claim Handling Program.  Duties include: providing day to day leadership for the Claim Division within the Claim Handling Program (CHP), Business program planning, manage the day to day relationship with Service Integrator, prepare and execute Steering Committee presentations, facilitate demonstrations and training of the ClaimCenter application & led the development of content for the Training work stream.  Additionally, provided leadership for the development of a business case to procure a Claim Handling System. 
  • Manage projects to achieve desired business objectives.  This includes the coordination of all aspects of projects.
  • Develop and control time lines, including regularly re-assessing risks, throughout project life. 
  • Responsible for internal and external resource management, budgeting and cost containment.  
  • Develop, manage and implement strategic business processes that support business requirements. 
  • Division Representative at various Agent and Corporate events. 
  • Developed concept and launched a Call Center initiative which decreased litigation frequency by 3%. 
  • Managed and assisted in the design and implementation of the IAM application, which produces bottom line savings of 850k/year.  
  • Developed and implemented a workload measurement model for Claim Division. 
  • Led a group that created a productivity model for the Claim Division. 
  • Led a multi-corporate team in the design of a claim call center and web reporting functionality for Scottsdale Insurance Company. 
  • Designed and implemented complex claim assignment application that automated the claim assignment process. 
Workflow Project Team Jan 2000Jan 2002 Scottsdale Insurance Company Scottsdale, AZ
  • Core team member in process re-engineering initiatives which streamlined and automated the claim assignment process. 
  • Core team member in design of claim imaging initiative. 
  • Manage staff, preparing work schedules and assigning specific duties.
Claim Examiner Jun 1996Dec 1999 Scottsdale Insurance Company Scottsdale, AZ
  • Responsible for all aspects of claim handling of a complex transportation pending, including lawsuits, mediations and comprehensive coverage issues.
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
MBA : Business Administration May 1998 University of Phoenix Phoenix, AZ
Bachelor of Science : Finance May 1992 Louisiana Tech University Ruston, LA
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Resume Details

This is a real resume for a Consultant in Scottsdale, Arizona with experience working for such companies as Scottsdale Insurance Company. This is one of the hundreds of Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Consultant resume.

Previous Companies:

  • Scottsdale Insurance Company

Previous Job Positions:

  • Consultant
  • Business Project Management
  • Workflow Project Team
  • Claim Examiner


  • University of Phoenix
  • Louisiana Tech University

Level of Education:

  • MBA
  • Bachelor of Science

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