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Lra Worldwide - Consultant Resume Example

Caleb Baker
XXX XXXXX XXXXXX, Seattle , WA 98101 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Summary


Dedicated Hospitality Manager with 9 years of combined Luxury and Midscale Hotel
Management, and Quality Assurance Consulting experience. Relocating to Seattle,
WA to pursue a Guest Services / Operations Management position in a Luxury hotel.

Skills
  • Type 75 WPM 
  • Proficient in Galaxy and LightSpeed PMS Systems
  • Proficient in Opera and Holidex PMS Systems
  • Proficent in Microsoft Office Suite Programs
  • Additional Skills Upon Request 
Experience
Consultant, Customer Experience Management 02/2014 to Present
LRA Worldwide Horsham , PA
  • Conduct property evaluations for compliance with Client  Brand Standards, Property Improvement Plans, and Product Quality requirements.
  • Attended weekly team conference calls with Senior Consultants and Operations Managers.
  • Conducted a presentation summary of each property evaluation findings to key property level executives. 
  • Provided hotel management with reports and review assessment data to assist in identifying areas of opportunity and strategies for improvement.
  • Provide recommendations to the Senior Consultant / Account Administrator to improve consultant tools, worksheets and training materials. 
Guest Relations Manager/ Manager 01/2006 to 08/2013
Crowne Plaza Miami Airport Hotel Miami, FL
  • Provide Operational Management to Front Office Staff
  • Managed Hotel Inventory Balancing and Rooms Control
  • Ensure Front Office compliance with IHG and Crowne Plaza brand standards as outlined by IHG Americas Division 
  • Managed Front Office Scheduling and Budget
  • Participated in Weekly Revenue Management / Yield Meetings 
  • Individual and Corporate Account Support 
  • Maintain Front Desk Operations Reporting Compliance
  • Oversee Hiring and Training of Front Office Staff
  • Conducted Annual Reviews and Development Plans of Front Office Staff
  • Coordinate Opera & Holidex Training for hotel staff
  • Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
  • Provide Hotel Training Support to IHG properties as requested 
  • Coordinate Group & VIP Arrival and Departures 
  • Oversee IHG Rewards Enrollments and Guest Experience factors including recognition and meeting IHG Rewards Standards, and IHG Rewards Action Plans.
  • Prepared Daily Arrival and Group Information Reports
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Conducted Monthly Front Office Staff Meetings
  • Implemented Guest Package Tracking System
Whatever Whenever Agent 01/2012 to 04/2013
W Hotel South Beach Miami Beach, FL
  • Assisted support staff in the execution of daily office operations.
  • Handled guest concerns and implemented guest recovery resources while maintaining a satisfactory impression with the guest on resolving concerns.
  • Effectively communicated with diverse hotel partners and staff on a continuing basis to assist in increasing G.I.S. scores.
  • Coordinated personalized "Wow" Moments for guest.
  • Maintained StarGuest, Galaxy, and Lightspeed PMS programs to ensure efficient and accuracy of the guest experience. 
  • Provided administrative support to management, including correspondence, events/logistics coordination, and policy compliance.
  • Coordinated with hotel departments to effectively meet guest request.
  • Operate communication systems,switchboard, two-way radio
  • Assisted Management in promoting positive colleague relations.
Communications Advisor 01/2002 to 01/2006
Alliance Corporate Services New York, NY
  • Collaborated with management teams to analyze customer satisfaction levels, and assisted in a program to guide client service representatives to improve level of service.
  • Provided logistic support to regional field offices 
  • Responded to high level of inbound customer calls skillfully resolving concerns with professionalism and diplomacy.
  • Acted as a Liaison between Senior Management and Clients.
  • Aided in preparation of company press and media releases.
Education
Bachelors of Communications: Jan 2005 New York University - New York, NY
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Resume Details

This is a real resume for a Consultant in Seattle, Washington with experience working for such companies as Lra Worldwide, Crowne Plaza Miami Airport Hotel, W Hotel South Beach. This is one of the hundreds of Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Consultant resume.

Previous Companies:

  • LRA Worldwide
  • Crowne Plaza Miami Airport Hotel
  • W Hotel South Beach

Previous Job Positions:

  • Consultant
  • Customer Experience Management
  • Guest Relations Manager
  • Manager
  • Whatever Whenever Agent

Schools:

  • New York University

Level of Education:

  • Bachelors of Communications

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