LA VALENCIA HOTEL - Concierge Resume Example

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Lillian Price
XXXX XXXXXXXXXXX XXXXXX, San Diego, CA 92122
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Concierge with 20 year background in Client Service. Core competencies include organized, never say no attitude and a perfectionist as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Exceptional Client Service ◆ Customer Relationships ◆ Vendor Relations Management ◆ Solutions Advice ◆ Active Listening ◆ Project Management ◆ Brand/marketing Positioning ◆ Integrated Marketing Communications ◆ Event Planning ◆ Social Media ◆ Budget/Account Management

Experience
Concierge Jan 2015Present LA VALENCIA HOTEL La Jolla, CA
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Pick up and deliver items or run errands for guests.
  • Provide directions to guests.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.

I MAKE THE IMPOSSIBLE, POSSIBLE.

Marketing Consultant Jan 2010Present LAF CONSULTING San Diego, CA Established a strong market presence, thereby reversing an underperforming marketing operation by using tactical planning, market research/analysis, and integrated marketing solutions in the healthcare, hospitality, and B2B sectors. 
  • Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.
  • Develop and implement procedures for identifying advertising needs.
  • Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services.
Sales Associate Nov 2011Jul 2013 ANN TAYLOR
Administrative Assistant to Chef Scotty Wagner Jan 2010Jan 2010 CHILECO CATERING/EDEN SAN DIEGO San Diego, CA Assisted Chef Scotty on daily projects, administrative, increased sales and event planning for ChileCo Catering, assisted in the kitchen with food prep, food service as well as back of the house for catering events.
Director/Marketing & Public Relations Jan 2009Jan 2010 SOUTHEAST GEORGIA HEALTH SYSTEM Brunswick, GA Managed the $1.2M budget, and with developing, and implementing aggressive marketing programs, to promote the integrity of the healthcare system, including a 325 and 50 bed hospital, three urgent care clinics, two physician groups, and an assisted living facility. ◆ Worked with two marketing communications agencies and a reignited in-house marketing four-person team by raising morale and promoting work excellence. ◆ Planned and developed an interactive marketing campaign that encompassed the entire health system and individual service lines.
Managing Supervisor Jan 2003Jan 2009 RED LIZARD CREATIVE San Diego, CA Rebranded the agency to focus on the healthcare industry and operational reorganization. Managed an operating budget of $2M and agency billings of $6M, and a team of 15-20. Major clients included: BASF, Chemtura Corporation, Ralph Lauren, San Diego Chargers, Scripps Health, Mahindra USA, PGA Tour-Buick Invitational ◆ Doubled profit growth to $6M by introducing new business development, engaging new clients, and expanding the sales team's knowledge of integrated marketing; expanded the agency marketing base by leading the Client Service Department and account teams in new business development, and cultivating existing client relationships. Developed communication summaries and reconciled final budgets for clients with budgets ranging from $250K to $3M.
Marketing Communications Manager Jan 2001Jan 2003 SCRIPPS MEMORIAL HOSPITAL La Jolla, CA Launched a diverse marketing plan for the Breast Care Center, targeting young women aged 18-39, resulting in an 8% increase in patient volume. Supervised a marketing staff of five, and introduced new marketing strategies including external signage, business collateral, direct print, media marketing, and PR/fundraising efforts. Marketing budget: $750K ◆ Increased referral base by implementing a specific physician relations program; developed a strategic marketing plan and a campaign for a new imaging center. ◆ Introduced an internal "Brand Ambassador" program to strengthen and unify hospital employees; Forecasted market trends through extensive market segment research.
Partner Jan 2001Dec 2001 KNIVES AND SPOONS Catering company with high-end clients. Created exquisite events including dinner parties and small weddings. Menu development, food creation and wine pairings. Managed relationships with all vendors, including rentals, floral and music.
Vice President, Business Manager, Senior Accounts Manager, Client Services Jan 1987Jan 2001 FRUEHLING COMMUNICATIONS San Diego, CA , San Diego, CA, 1987 - 2001, Vice President, Business Manager, Senior Accounts Manager, Client Services
Education
Master of Arts : (Credits), Marketing and Media Relations San Diego State University Master of Arts (Credits), Marketing and Media Relations, San Diego State University
Bachelor of Arts : English/Marketing University of California Davis, California, US Bachelor of Arts, English/Marketing, University of California, Davis

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About this resume

Concierge FROM San Diego , California RESUME

This is a resume for a Concierge in San Diego, California with experience working for such companies as LA VALENCIA HOTEL and LAF CONSULTING. The grade for this resume is 0 and is one of hundreds of Concierge resumes available on our site for free. Use these resumes as templates to get help creating the best Concierge resume.

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School Attended
San Diego State University