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AvalonBay Communities - Concierge Resume Example

XXXX XXXXXXXXX XXXX , CANA , VA 24317
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXXXXX
Lillian Price
Professional Summary

Responsible Facilities /Customer Service Manager proficient in Office Management and Customer Service. Passionate and motivated, with a drive for excellence.  Fifteen years in Office Management and Customer Service.

Skills
  • Administration and Management
  • Complex Problem Solving
  • Judgment and Decision Making
  • Negotiation
  • Time Management
  • Operations Analysis
  • Troubleshooting
  • Equipment Maintenance
  • Budgeting
  • Microsoft Office Applications
  • SalesForce
  • MICROS-Fidelio Property Management Systems  
  • Speaking
  • Writing
Experience
09/2011 to Present
Concierge AvalonBay Communities, Inc. - 2950 Van Ness Street, NW, Washington, DC
  • Greet visitors and residents.
  • Handle calls and assist with resident issues.
  • Receive, issue, log and inventory special deliveries and packages.
  • Ensure that the building is secure.
  • Maintain a shift log recording all events.
  • Assign visitor and resident overnight parking.
  • Bill residents for parking and other amenities through SalesForce.
  • Handle maintenance requests and assign duties.
  • Order office supplies.
  • Plan community events and gatherings. 
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Provide business services for residents, such as sending or receiving faxes or shipping packages.
10/2009 to 09/2013
Customer Service/Support Team Supervisor J. Spargo and Associates, Inc. - 11208 Waples Mill Road, Suite 112, Fairfax, VA
  • Recruit, interview, and select employees.
  • Perform payroll duties.
  • Train and instruct employees on job duties and company policies.
  • Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Monitor Systems.
  • Organize staff meetings.
09/2003 to 11/2010
Housekeeping Supervisor Washington Court Hotel - 525 New Jersey Avenue, NW, Washington, DC
  • Plan and prepare employee work schedules.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Recommend changes that could improve service and increase operational efficiency.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Screen job applicants, and hire new employees.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
04/2000 to 10/2009
Office/Facilities Manager J. Spargo and Associates, Inc. - 11208 Waples Mill Road, Suite 112, Fairfax, VA
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Oversee the maintenance and repair of machinery, equipment, and mechanical systems.
  • Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
  • Acquire, distribute and store supplies.
  • Conduct classes to teach procedures to staff.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
  • Dispose of, or oversee the disposal of, surplus or unclaimed property.
  • Organize and plan company Christmas Party, office meetings and catering events.
08/1997 to 04/2000
Customer Service Representatives J. Spargo and Associates, Inc. - 11208 Waples Mill Road, Suite 112, Fairfax, VA
  • Respond to numerous information inquiries to include selling of services, processing mail transactions and answering e-mails for 35 meetings.
  • Check and monitor voice messages.
  • Make and assist registrants with arrangements and information on hotel accommodations and exposition meeting events.
  • Update registrant records through the company data base.
  • Print and mail registrant badges and meeting materials.
  • Send meeting and hotel accommodation confirmations.
  • Prepare hotel room reports.
  • Conduct site visits.
  • Handle credit card transactions.
  • Prepare batch reports.
  • Maintain company policies and goals for call times and quality standards.
10/1995 to 08/1997
Housekeeping Supervisor Four Seasons Hotel - 2800 Pennsylvania Avenue NW, Washington, DC
  • Plan and prepare employee work schedules.
  • Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Issue supplies and equipment to workers.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Conduct inventories.
  • Inspect guest rooms and common areas.
  • Provide guest amenities.
  • Attend pre-convention meetings.
12/1992 to 10/1995
In Room Dinning Coordinator Four Seasons Hotel - 2800 Pennsylvania Avenue NW, Washington, DC
  • Responsible for taking in room dinning calls.
  • Transferred data from door hangers to kitchen tickets.
  • Performed quality inspections of tables and checked orders.
  • Handled in house billing and credit card transactions.
  • Tipped out the wait staff.
  • Entered orders through MICROS and PMS.
  • Attended pre-convention meetings.
  • Made suggestions to up sale products and new items on the menu.
  • Attended food and wine tastings. 
  • Maintained a cash bank of $600.00.
  • Coordinated department meetings.
  • Insure quality standards.
  • Coordinate guest amenities. 
08/1990 to 12/1992
PBX Operator Four Seasons Hotel - 2800 Pennsylvania Avenue, NW, Washington, DC
  • Operate communication systems, to include telephone, switchboard, intercom, two-way radio, and public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Route emergency calls appropriately.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Contact security staff members when necessary, using radio-telephones.
  • Relay or route written or verbal messages.
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Stamp messages with time and date and file them appropriately.
  • Place telephone calls or arrange conference calls as instructed.
Education
Working on BA: Liberal Arts Howard University - Washington, DC
My expected graduation date is May of 2017.
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Resume Details

This is a real resume for a Concierge in CANA, Virginia with experience working for such companies as Avalonbay Communities, Inc, J Spargo And Associates. This is one of the hundreds of Concierge resumes available on our site for free. Use these resumes as templates to get help creating the best Concierge resume.

Previous Companies:

  • AvalonBay Communities
  • Inc
  • J Spargo and Associates

Previous Job Positions:

  • Concierge
  • Customer Service
  • Support Team Supervisor
  • Housekeeping Supervisor
  • Office

Schools:

  • Howard University

Level of Education:

  • Working on BA

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