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All Guest Servies - Concierge Resume Example

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Layla Ross
XXX XXXXXXXX XXXX, Kissimmee, FL 34743
XXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Professional Summary

Proficient at multitasking within a fast pace environment, efficient at time managing responsibilities to maximize productivity. Outstanding customer services skills and effective communicator.  Possess a professional demeanor and decorum. 

Skills
  • Customer and Personal Service
  • English Language
  • Active Listening
  • Strong Communications skills
  • Time Management
  • Complex Problem Solving
  • Team Player
Experience
Concierge Oct 2014Present All Guest Servies Orlando, Fl
  • Sell attraction and activity tickets, ensure memorable vacation experince, build rapport with Hilton and Marriott guests.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides. Pick up and deliver items or run errands for guests.
  • Perform office duties on a temporary basis when needed.
Concierge Sep 2012Oct 2014 Expedia Local Expert Orlando, Fl
  • Guest Relations and Concierge experience with Hilton and Marriott guests 
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. Responsible for arranging travel and sightseeing tours.
  • Cashier duties
Housekeeping Supervisor Nov 2011Mar 2012 SummerBay Resort Clermont, Fl
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary, issued supplies and equipment to workers.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
Housekeeping Runner Sep 2010Oct 2011 SummerBay Resort Clermont, Fl
  • Performed daily administrative duties.
  • Distributed  supplies and amenities to guests.
  • Performed cleaning services when requested. 
Activity Coordinator Jun 2004Aug 2009 Summerbay Resort Clermont, Fl
  • Provide guest services by answering requests, needs and complaints.
  • Inform visitors about park attractions and local areas.
  • Plan, organize and direct activities.
  • Promoted special events and activities
  • Cashier duties
Education
Sonography Valencia Community College Kissimmee, Fl Expected graduation May 2018
High School Diploma May 2012 ALCO Kissimmee, Fl
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Resume Details

This is a real resume for a Concierge in Kissimmee, Florida with experience working for such companies as All Guest Servies, Expedia Local Expert, Summerbay Resort. This is one of the hundreds of Concierge resumes available on our site for free. Use these resumes as templates to get help creating the best Concierge resume.

Previous Companies:

  • All Guest Servies
  • Expedia Local Expert
  • SummerBay Resort

Previous Job Positions:

  • Concierge
  • Housekeeping Supervisor
  • Housekeeping Runner
  • Activity Coordinator

Schools:

  • Valencia Community College
  • ALCO

Level of Education:

  • High School Diploma

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