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Robert Half - Computer Service Technician Resume Example

William Brown
XXX XXX XXXX , CANA , VA 24317 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXX
Summary

Senior PC technician with 20+  years performing  a variety of difficult to complex support dealing with a broad range of server setups. Proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills. Team player with a reputation for providing excellent user service and the tenacity to work with demanding clientele.

Skills
  • Lead in the implementation of disaster recovery and business continuity programs to ensure system security for computer rooms and systems hardware/software.
  • Windows 8, Windows XP, Windows NT, Windows 7, Lotus Notes, Avaya, Microsoft Office 2007/2010/2013, SCCM, USMT, Easy File Transfer, Windows Migrating.
  • Engineering and installation of Servers, Network Desktop and Laptops including hardware & software, cabling for network systems and printers, server installation and setup, troubleshooting, repairing and upgrade of systems, network administration, active directory,
  • Fluent in Spanish, Typing 60 WPM
  • Work with minimum to no supervision 
Experience
Computer Service Technician 09/2014 to 12/2014
Robert Half/Royal Caribbean Mirimar, FL
  • Contracted on a short-term special project to migrate users from Windows XP to Windows 7,Troubleshoot, configure network, transfer, scan, load all user data, install any additional software for users.
Field Service Technician 11/2013 to 06/2014
Nextera Energy/CompuCom West Palms, FL
  • Contracted on a short-term project to migrate users from Windows XP to Windows 7 throughout the U.S at different Solar/Nuclear/Wind power facilities for NextEra Energy, using USMT tools and SCCM. Troubleshoot, configure to network, transfer, scan and load all user data, install any additional software for users. 
Desktop Support Specialist 05/2013 to 08/2013
Ocwen Financial West Palm Beach, FL
  • Contracted on a short-term special project to migrate users from Windows XP to using USMT tools and SCCM. Troubleshoot, configure network, transfer, scan and load all user data, install any additional software for users 
Consultant /Contractor 08/2012 to 01/2013
Ayudar / Quadrant II West New York, NJ
  • Consult and contract services to smaller companies and agencies for computer related issues, server and desktop setups, voice and data networking, virus and spyware removal, troubleshooting computer issues on location and remotely, hardware and software installation and support.
  • Servicing all computer aspects.
Senior PC/LAN Technician (LEAD) 11/2006 to 09/2012
Express Scripts Orlando, FL.
  • Helpdesk/Desktop Support of experienced and inexperienced desktop users on and off site remotely or at users desktop, resolve escalated tickets via remedy.
  • Responsible for resolving desktop problems, repair escalated or assists other teams with server or network problems.
  • Remote support to at-home and off-shore users, Manage and support McAfee Safeboot Encryption software on all company desktop and laptops, video conference equipment, backup tape library, and other IT duties as needed.
  • Coordinate IT moves of technical equipment for multi-users, Support of experienced and inexperienced desktop users on and off site.
  • Responsible for resolving desktop problems and escalating server or network problems to appropriate parties.
  • Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
  • Help other Help Desk Technicians in troubleshooting issues.
  • Team Lead for the administration and maintenance of the PC/Laptop and printer Technology Replacement Plan as directed by MIS Managers. 
Lead Computer Service Technician 10/1995 to 08/2006
New York City Dept. of Health New York, NY
  • Field IT Support Technician, Administer Network of servers & multi-users workstations throughout different Clinics in the Boro's of NYC.  Extremely experienced with PC networking, desktop support, Helpdesk case management, and end-user training
  • Converse with customers to determine details of equipment problems.
  • Travel to customers' stores or offices to service machines or to provide emergency repair service.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Education
MCSE 2003 Client and Server Training May 2005 TCY Technologies - NEW YORK, NY
Novell Certified Network Engineer Feb 1998 Xincon Technology School - New York, NY
Associate of Arts: Computer Information Systems / Business Management Columbia Greene Community College (SUNY) - Hudson, NY
Bachelor of Arts: Business Information System Ashford University - Orlando , FL
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Resume Details

This is a real resume for a Computer Service Technician in CANA, Virginia with experience working for such companies as Robert Half, Royal Caribbean, Nextera Energy. This is one of the hundreds of Computer Service Technician resumes available on our site for free. Use these resumes as templates to get help creating the best Computer Service Technician resume.

Previous Companies:

  • Robert Half
  • Royal Caribbean
  • Nextera Energy

Previous Job Positions:

  • Computer Service Technician
  • Field Service Technician
  • Desktop Support Specialist
  • Consultant
  • Contractor

Schools:

  • TCY Technologies
  • Xincon Technology School
  • Columbia Greene Community College (SUNY)
  • Ashford University

Level of Education:

  • Associate of Arts
  • Bachelor of Arts

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