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Self Employed - Computer Consultant Resume Example

Avery Ward
XXX XXXXXXXX XXXX, Lewistown, PA 17044
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

IT Professional diverse area of expertise. Experience assisting High Speed Internet Customers with accounts, order, billing, dispatch issues, and advanced technical support.

Extensive experience troubleshooting hardware and software issues, imaging computers, installing software and malware removal and field engineer experience.


Skills

Computer Repair Technical Support

Hardware Troubleshooting

Software Troubleshooting

Help Desk Support

Field Technical Engineer

Customer Service and Support

Experience
Computer Consultant Nov 2013Present Self Employed Lewistown, PA
  • Networking, Computer Repair, Computer Consulting Services, Internet Marketing.
Convergys - Customer Service Representative Aug 2013Nov 2013 Convergys Lewistown, PA
  • Provide customer support in the AT&T iPhone queue.
School Gate Guardian - Technical Support Special Apr 2013Aug 2013 School Gate Guardian State College, PA
  • Provide Customer Support for School Gate Guardian, technical documentation including User Manual, Installation Guide, Troubleshooting On-Site installation, remote installation, Training, and support.
Dec 2011Feb 2013 Granite Services International
  • Tier 1 Support for GE Inspection Technologies.
  • Provide Customer support for Non-Destructive Testing Equipment.
  • Assist customers in resolving technical issues.
  • Also escalate and assign cases to the appropriate Level 2 Expert if unable to resolve customer issue.
  • Utilize SAP for inventory and product information.
CenturyLink formerly Embarq - Technical Support Nov 2007Dec 2011 CenturyLink Carlisle, PA
  • Advanced computer support, malware removal, remote access support Troubleshooting PC hardware, software, printers Configuring home networking, routers, modems, file sharing Installing software, security software, removing unwanted programs Troubleshooting network connection, DNS, TCP/IP Resolve high speed internet/DSL issues, verify line statistics, and network provisioning, configure modem, routers, resolving customer issues immediately Inform customer of new products, enter orders for changes to accounts and arrange dispatch of DSL technician.
CSR Staging Technician Jun 2007Oct 2007 Axis Technologies
  • Image desktop and laptop PCs for Navy and Marine Corp Intranet Keep detail documentation pertaining to inventory and staging progress.
  • Troubleshoot/repair application errors in the imaging/staging process.
  • Perform quality assurance on PCs after installation.
  • Interim Security Clearance to perform in this position.
Technician Field Engineer contractor Apr 2006Aug 2007 Technician Bureau Central PA, PA
  • Update Giant Stores U-Scan software, configure registry settings Test all devices in software and hardware for complete operability Install BTO PC- Business Card Kiosk at Staples Office Supply Stores Install cabling, uninstall existing PC, reinstall new BTO PC and monitor Attached card reader, network cabling and patch cables Run commands to connect with Control Center to start system build Install POS cash registers, install hard drive and memory on back office PC Run commands to pull data from POS register to back office PC Run commands to pull data from back office to New POS register Test and run commands to purge test data.
Field Engineer Jun 2005Sep 2006 RCM Technologies/BancTec
  • Install hardware, software, and troubleshoot PCs.
  • Schedule appointments with residential and business customers.
Computer Consultant Services - PC Technician Dec 1999Jun 2005 Self Employed Lewistown, PA
  • Build Computers from component level, hardware and software repair.
  • Configured Windows XP Professional, Windows Server 2003, home networks,.
  • and routers.
Education
Bachelor of Science : Information Technology Jul 2009 Kaplan University Boca Raton, FL
Associate of Applied Science : Computer Information Systems Oct 2005
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Resume Details

This is a real resume for a Computer Consultant in Lewistown, Pennsylvania with experience working for such companies as Self Employed, Convergys, School Gate Guardian. This is one of the hundreds of Computer Consultant resumes available on our site for free. Use these resumes as templates to get help creating the best Computer Consultant resume.

Previous Companies:

  • Self Employed
  • Convergys
  • School Gate Guardian

Previous Job Positions:

  • Computer Consultant
  • Convergys Customer Service Representative
  • School Gate Guardian Technical Support Special
  • CenturyLink formerly Embarq Technical Support
  • CSR Staging Technician

Schools:

  • Kaplan University

Level of Education:

  • Bachelor of Science
  • Associate of Applied Science

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