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Wpx Energy - Computer Analyst Support Resume Example

Aegdr Nlzaoo - Mrsuee
XXXXX X XXXX XXX, Tulsa, OK 74146 XXXXX X XXXX XXX, 74146, Tulsa OK | XXXXXXXXXXXX | XXXXXXXXXXXXXXXX
Professional Summary
Reliable Computer Analyst II Tech with 9 1/2 years of Technical support background in a help desk and network environment. I feel I am a natural leader, influential, I bring positive team building characteristics and enjoy building others self-esteem. With 2 years of experience in Customer Service and 6 years as a Collector, followed with 9 1/2 years as a Technical support specialist and strong work ethnics I believe to be a great fit for the job.
Skills
  • Computers and Network Support
  • Active Directory and Exchange 
  • Customer and Personal Service
  • Active Listening
  • Fluent in English and Spanish Language - Written & Verbal
  • Persuasion
  • Negotiation
Experience
Computer User Support Specialists 07/2016 to Current
Saint Francis Hospital Tulsa, ok
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Reset Backup tapes
  • Verify new backup tapes are replaced and picked up by Vault
  • Reset Computer accounts in Active Directory
  • Reset users password for Active Directory and Time sheet software
  • Escalate tickets accordingly
  • Page on call techs and route tickets to the correct departments
  • Configure Outlook for users
  • Set proper permissions for VPN access in Active Directory 
  • Configure Cisco connections and end remote sessions accordingly
  • Re-enable Active Directory accounts and Epic software accounts
  • Remotely install printers through a web portal using end users virtual machine name
  • End Virtual Machine sessions and restart VM sessions
  • Restart pc's through the command line when pc's are frozen
  • Escalate Dr.s technical issues by priority for Epic software
Computer Analyst Support 01/2016 to 07/2016
WPX Energy Tulsa, ok
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Investigate and resolve problems or to provide technical assistance and support.
  • Map Drives, Printers, and Directories 
  • Develop training materials and procedures, or train users in proper use of hardware or software in Share Point.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Provide both remote andonsite workstation and server support
  • Provide application andemail support  
  • Clean viruses andmalware  
  • Ability to translatecomputer talk into plain English for end user  
  • Project implementationand provides operational technical support  
  • Professionalcommunication skills - both verbal and written
  • Extensive workingknowledge of operating systems and platforms to include Microsoft Windows  
  • Extensive knowledge oflaptop and PC troubleshooting and repair  
  • Intimate familiaritywith wireless and wired networking, ISP's, and networking concepts  
  • Complete knowledge of Microsoft Windows operating system products including: Vista,Windows 7, Windows 8, Windows 10 
  • Complete knowledge Microsoft Windows Office Suites including Outlook, Word, Excel, andPower Point versions 2003, 2007, 2010, and 2013 Office 365
  • Willingness to take onany challenge big or small  
  • Available to work afterhours, weekends, and as required
  • Configure desktopcomputers, local routers, server and local printers, switches, Desk phones andpunch down, smartphones, software deployment, patches, and security updates. 
  • Hands on with Cisco Any Connect
  • Cisco Receiver
  • Service Now helpdesk software interface
  • Cisco Unity Connection IP Phone Administration
  • Create Virtual Machines - VMWare
  • Configure Servers from ground up
  • Configure AD- DHCP- Group Policy
Computer Analyst Support II 11/2008 to 12/2015
Community Action Project Tulsa, OK
  • Set up equipment for employee use, performing or ensuring properinstallation of cables, operating systems, or appropriate software.
  • Maintain records of daily data communication transactions,problems and remedial actions taken, or installation activities
  • Investigate and resolve problems or to provide technicalassistance and support.
  • Map Drives, Printers, and Directories
  • Develop training materials and procedures, or train users inproper use of hardware or software in Share Point.
  • Prepare evaluations of software or hardware, and recommendimprovements or upgrades.
  • Provide both remote and onsite workstation and server support
  • Provide application and email support
  • Clean viruses and malware  
  • Ability to translate computer talk into plain English for enduser
  • Project implementation and provides operational technicalsupport
  • Professional communication skills - both verbal and written 
  • Extensive working knowledge of operating systems and platformsto include Microsoft Windows
  • Extensive knowledge of laptop and PC troubleshooting and repair 
  • Intimate familiarity with wireless and wired networking, ISP's,and networking concepts  ·        Complete knowledge of Microsoft Windows operating systemproducts including: Vista,Windows 7, Windows 8, Windows 10
  • Complete knowledge Microsoft Windows Office Suitesincluding Outlook, Word, Excel, and Power Point versions 2003, 2007, 2010, and2013 Office 365
  • Willingness to take on any challenge big or small 
  • Available to work afterhours, weekends, and as required
  • Configure desktop computers, local routers, server and localprinters, switches, Desk phones and punch down, smartphones, softwaredeployment, patches, and security updates.
  • Hands on with Cisco Any Connect
  • Cisco Receiver
Education
Associate of Science: CompTia A+N+ Dec 2016 Tulsa Tech.Edu - Tulsa , ok
Associate of Science: Computer Networking Dec 2016 ITT Technical Institute - Tulsa , ok Currently Enrolled, March 2016 to finish (Bachelors Degree in Cyber Security)
CompTIA Network +: Computer Networking Oct 2009 Network Enhance Training - Tulsa , OK Certificate of Completion done - Preparing for test at Tulsa Tech
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Resume Details

This is a real resume for a Computer Analyst Support in Tulsa, Oklahoma with experience working for such companies as Saint Francis Hospital, Wpx Energy, Community Action Project. This is one of the hundreds of Computer Analyst Support resumes available on our site for free. Use these resumes as templates to get help creating the best Computer Analyst Support resume.

Previous Companies:

  • Saint Francis Hospital
  • WPX Energy
  • Community Action Project

Previous Job Positions:

  • Computer User Support Specialists

Schools:

  • Tulsa Tech.Edu
  • ITT Technical Institute
  • Network Enhance Training

Level of Education:

  • Associate of Science
  • CompTIA Network +

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