Infocision - Communicator Resume Example

Owen Adams

XXXX XX XXXXXXXXX XXXX, Dayton, OH 45417

Ph: XXXXXXXXXXXXX

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Professional Summary

Seasoned pharmacy tech. with more than 6 years of experience in fast-paced pharmacy. Excellent problem solving skills and telemarking skills. Track record of achieving exceptional results in filling scrips and handing our customers.

Skills

Customer and Personal Service
Active Listening

Speaking
Computers and Electronics

Medicine and Dentistry
Mathematics

Personnel and Human Resources
Sales and Marketing

Telecommunications

Experience

Communicator Apr 2012－Present Infocision － Dayton, oh

Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Adjust sales scripts to better target the needs and interests of specific individuals.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

Pharmacy Tech Jul 2009－Feb 2012 Kroger Pharmacy － Vandalia, oh

Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.
Receive written prescription or refill requests and verify that information is complete and accurate.
Establish or maintain patient profiles, including lists of medications taken by individual patients.
Answer telephones, responding to questions or requests.
Mix pharmaceutical preparations, according to written prescriptions.
Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods.
Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
Operate cash registers to accept payment from customers.

Pharmacy Tech Jun 2007－Jan 2008 Woodman Pharmacy － Dayton , oh

Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.
Receive written prescription or refill requests and verify that information is complete and accurate.
Establish or maintain patient profiles, including lists of medications taken by individual patients.
Supply and monitor robotic machines that dispense medicine into containers and label the containers.
Maintain proper storage and security conditions for drugs.
Answer telephones, responding to questions or requests.
Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.

Education