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Wyndham Orlando Resorts - Communication Operator Resume Example

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Alexander Wilson
XXXX XXX XXXXXXXX XXX XXX XXXXX , Orlando , FL 32839 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Summary

Service-oriented Customer Service Representative with 15 year background in professional office. Core competencies include active listening, critical thinking and complex problem solving as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Active Listening
  • Speaking
  • Customer and Personal Service
  • Critical Thinking
  • Complex Problem Solving
  • Time Management
Communication Operator and Night Auditor
Communication Operator/ Night Audit 10/2008 to Present
Wyndham Orlando Resorts Orlando, FL
  • Receive, research and route all incoming documents.
  • Verify and balance entries and record all transactions.
  • Audit Food & Beverage, Rooms and cashier's work, edit and correct discrepancies.
  • Audit all miscellaneous charges.
  • Completed room statistics.
  • Trained new and existing team members to ensure proficiency in their use of computer programs and software (Opera and Fidelio).
  • Determine staffing requirements, oversee personnel processes.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, provide information, transfer calls, take messages.
  • Route all emergency calls accurately.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Monitors all alarm systems, ensure secure conditions are maintained.
  • Relay or route written or verbal messages.
  • Contact security staff members when necessary, using radio-telephones.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Completed stamp messages with time, date and file appropriately.
Research Analyst 05/2007 to 08/2008
Westgate Resorts Orlando, FL
  • Received and researched all incoming documents, filed all correspondence to proper departments.
  • Investigated, verified all complaints from owners and guests, responded within 48hrs turn around time frame.
  • Booked reservations, processed payments.
  • Provided litigation support, such as writing reports for expert testimony .
Customer Service Representative (CSR) 06/2005 to 09/2006
Department Of Defense,Defense Finance and Accounting Indianapolis, IN
  • Researched, analyzed, resolved customer /contractor issues in accordance with prompt payment act and regulations.
  • Responded to telephone, fax, written and electronic inquires.
  • Used various internal Federal databases to research, review, escalate and verify payment inquires and discrepancies.
  • Ensured all critical assignments were performed within  three days  turn around time period.
  • Supervised, led ten team members in Supervisor's absence.
  • Trained new and existing team members.
Accounting Technician 06/2002 to 06/2005
Department Of Defense,Defense Finance and Accounting Indianapolis, In
  • Examined, audited and processed a variety of financial documents in the accounting, travel and commercial accounts department.
  • Verified and input contract and commercial invoice payments information into the Computerized Accounts Payable Systems (CAPS).
  • Researched and composed responses to correspondence from vendors, contractors and travelers on matters pertaining to the commercial accounts and travel functions.
Accounts Maintenance Clerk, Director of Network 10/1999 to 06/2002
Department Of Defense,Defense Finance and Accounting Indianapolis, In
  • Reviewed and processed a range of accounting documents and transactions and allocated expenses using accounting appropriation policies and the Joint Federal Travel Regulation (JFTR).
  • Evaluated postings to ensure all entries were balanced and accurate.
  • Identified discrepancies and made necessary adjustments within a 3 day turnaround timeframe.
  • Maintained complex million dollar accounts.
Office Automation/ Mail Clerk 06/1999 to 10/1999
Department Of Defense,Defense Finance and Accounting Indianapolis, In

  • Prepared correspondence, reports, forms and other material for director's signature, using office automation equipment and software.
  • Maintained time and attendance records for all employees assigned to the department.
Education
MBA, Masters: Business Administration Mar 2009 University Of Phoenix -
BA: Marketing Management Jan 2001 Martin University -
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Resume Details

This is a real resume for a Communication Operator in Orlando, Florida with experience working for such companies as Wyndham Orlando Resorts, Westgate Resorts, Department Of Defense. This is one of the hundreds of Communication Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Communication Operator resume.

Previous Companies:

  • Wyndham Orlando Resorts
  • Westgate Resorts
  • Department Of Defense

Previous Job Positions:

  • Communication Operator
  • Night Audit
  • Research Analyst
  • Customer Service Representative
  • Accounting Technician

Schools:

  • University Of Phoenix
  • Martin University

Level of Education:

  • MBA, Masters
  • BA

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