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Advance Auto Parts - Commercial Sales Manager Resume Example

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Elizabeth Richardson
XXX XXXX XXXXXX XXXX, Rockingham, NC 28379
XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Service-oriented Commercial Sales Manager with 5 years background in Automotive Industry Sales and Management. Core competencies include sales growth for the company and customer business and retaining the business already obtained as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Responsible for up to 6 employees at a time while promoting growth in all areas of the company. Passionate and motivated, with a drive for excellence.

Skills
  • Administration and Management
  • Active Listening and Responsive Speaking
  • Reading Comprehension
  • Critical Thinking
  • Customer and Personal Service
  • Judgment and Decision Making
  • Complex Problem Solving
  • Time Management
  • Computers and Electronics
  • Works Well in Group Settings or Alone
  • Persuasion and Price Negotiation
  • Sales, Marketing and Clericial Analysis
Experience
Commercial Sales Manager Aug 2014Present Advance Auto Parts Rockingham, NC
  • Provide customers with information such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates.
  • Provide technical information about automotive equipment, and services to potential customers or dealers.
  • Gather information from prospective customers to identify their automotive needs.
  • Take quote requests or orders from dealers or customers.
  • Develop marketing or strategic plans for sales in local automotive businesses.
  • Prepare proposals, quotes, contracts, or presentations for potential commerical customers.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Automotive sales Oct 2013Aug 2014 Auto Zone Rockingham, NC
  • Prepare proposals, quotes, contracts, or presentations for potential automotive customers.
  • Provide customers with information such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates.
  • Gather information from prospective customers to identify their automotive needs.
  • Provide customers with information such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates.
  • Provide technical information about solar power, automotive equipment, and services to potential customers or dealers.
  • Take quote requests or orders from dealers or customers.
  • Develop marketing or strategic plans for local businesses.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
General and Operations Managers Oct 2012Oct 2013 Advance Auto Parts Rockingham, NC
  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, or other automotive subjects of sale.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Prepare budgets and approve budget expenditures.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Service Writer Feb 2010Oct 2012 Griffin Nissan Rockingham, NC
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as refunding money or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services needed for preventative vehicle maintenance.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Order tests that could determine the causes of vehicle malfunctions.
Education
High School Diploma: College/University Prep May 2005 Richmond Sr. High Rockingham, NC
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Resume Details

This is a real resume for a Commercial Sales Manager in Rockingham, North Carolina with experience working for such companies as Advance Auto Parts, Auto Zone, Griffin Nissan. This is one of the hundreds of Commercial Sales Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Commercial Sales Manager resume.

Previous Companies:

  • Advance Auto Parts
  • Auto Zone
  • Griffin Nissan

Previous Job Positions:

  • Commercial Sales Manager
  • Automotive sales
  • General and Operations Managers
  • Service Writer

Schools:

  • Richmond Sr. High

Level of Education:

  • High School Diploma

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