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Apollo Heating And Cooling - Comfort Advisor Resume Example

Penelope Perry
XXXX XXXXXX XXX , Covington , KY 41015 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned sales expert with more than 12 years of experience in construction-mechanical based in home sales. Excellent closing and customer service skills. Track record of achieving exceptional results in Revenue, Profitability, RPL, Close Rate and Customer Service.

Skills
  • Sales and Marketing
  • Customer and Personal Service
  • Presenting
  • Active Listening
  • Social Perceptiveness
  • Ethical Persuasion
  • Critical Thinking
  • Complex Problem Solving
  • Negotiation
Experience
Comfort Advisor 12/2011 to 12/2014
Apollo Heating and Cooling Cincinnati, OH

-Determined the correct sizing of equipment, duct size, air flow, filtration  and all related system items to provide a top quality solution for our customers HVAC needs.

-Managed project from ordering parts to guiding installers on the job to meet customer expectations.


-Customer follow up to maintain the highest customer satisfaction rates possible.


-Helped train our Technicians on customer care and satisfaction methods.


-Cold calling previous customers to try to set sales appointments.


-Review labor and material statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Sales 05/2009 to 06/2011
Kerry Auto Group Alexandria, KY

-Assist our customers with finding the right vehicle for their wants and needs.

-Demonstrate features and benefits of a potential new vehicle.


-Negotiate pricing and financing options.


-Customer follow up calls.


-Resolve customer complaints regarding sales and service.


-Monitor customer preferences to determine focus of sales efforts.

Certified Structural Technician-Sales 08/2006 to 05/2009
Olshan Foundation Repair Cincinnati, OH

-Determine the nature and location of structural faults or failures in a building. I would then design a solution/repair to correct the deficiency, such as helical piers or driven pilings, concrete pump jacking.

-Inspect and propose solutions for wet or damp basements and crawlspace.


-Negotiate pricing within our profit and cost structures and arrange financing if required.


-Customer follow up and satisfaction.


-Managed schedule to make the most efficient use of time, fuel and vehicle wear and tear to increase company profits.

Sales 09/2005 to 07/2006
Jubilee Home Solutions Kansas City, KS

-Design Kitchen and Bath remodels with homeowners to completion.. fixtures, cabinets, countertops, lighting and flooring.

-Help to grow the company into the number one Kitchen and Bath Remodeler in our respective markets.


-Assist in training new sales reps at our Kansas City and Denver locations.


-Managed our Denver office, rebuilding it from the ground up while my National President and I trained a permanent local manager for that location.

Sales-Closer 04/2002 to 08/2005
Miken Industries DBA EverDry Waterproofing Ft Wayne, IN

-Meet with potential clients and assess the homes moisture problems.

-Inspect and find the causes of leaks, mold, odors and then design the proper solutions to correct the problems.


-Close the business.


-Promoted to sales manager May 2004.


-Hired and trained all sales staff, including the telemarketing dept.


-Designed sales contests and incentives to motivate the team.


Dealt with any customer complaints and tried to bring them to a satisfied conclusion.






Carpenter 06/1997 to 02/2002
Local 232 Carpenters Union Ft Wayne , IN
  • -Study specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.
  • -Shape or cut materials to specified measurements, using hand tools, machines, or power saws.


  • -Follow established safety rules and regulations and maintain a safe and clean environment.


  • -Attend Carpenter and Millwrights Training School, and meet requirements to proceed to the step of training.
Education
Sales Seminar : Sales and Customer Satisfaction Course Jun 2014 Nexstar Service Training - Cincinnati, OH
2 year bi weekly sales training: Sales methods and practices May 2013 Sandler Sales Training - Cincinnati , OH
Sales Training Seminar: Sales Methods and Customer Relations Feb 2013 Asher Sales Training - Cincinnati, OH
High School Diploma: College Prep May 1997 Van Wert High School - Van Wert , OH
High School Diploma: Electricity and Electronics May 1997 Vantage Vocational School - Van Wert , OH
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Resume Details

This is a real resume for a Comfort Advisor in Covington, Kentucky with experience working for such companies as Apollo Heating And Cooling, Kerry Auto Group, Olshan Foundation Repair. This is one of the hundreds of Comfort Advisor resumes available on our site for free. Use these resumes as templates to get help creating the best Comfort Advisor resume.

Previous Companies:

  • Apollo Heating and Cooling
  • Kerry Auto Group
  • Olshan Foundation Repair

Previous Job Positions:

  • Comfort Advisor
  • Sales
  • Certified Structural Technician Sales
  • Sales Closer
  • Carpenter

Schools:

  • Nexstar Service Training
  • Sandler Sales Training
  • Asher Sales Training
  • Van Wert High School
  • Vantage Vocational School

Level of Education:

  • Sales Seminar
  • 2 year bi weekly sales training
  • Sales Training Seminar
  • High School Diploma

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