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Kulture Hair Salon - Comcast Resume Example

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Paisley Bryant
XXXX XXXXXXX XXXXXX XX XXXX XXXX, Atlanta, GA 30360
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Summary:
To provide the best customer service in any given environment
Skills:
  • Clerical
  • Writing
  • Active Listening
  • Customer and Personal Service
  • Time Management
  • Computers and Electronics
  • Monitoring
  • Active Learning
  • Judgment and Decision Making
  • Complex Problem Solving
  • Creative, self motivated, well rounded, & focused with a solid goal-setting mentality.
    Capable of utilizing all Microsoft Office Programs.
Experience:
Comcast Apr 2014Present
  • Rep 1 Technical Product & Sales Support Responsible for receiving and making customer contacts via phone and email for customer questions and inquiries.
  • Works on straight forward tasks using established procedures.
  • Interacts with small and medium business customers via telephone and/or email to answer questions and inquiries.
  • Monitors an email mailbox which is used by customers for questions and inquiries.
  • Communicates with internal and external customers in multiple markets with regard to customer questions and inquiries.
  • May call customers to provide appointment reminders.
  • Updates multiple internal systems (e.g.
  • billing systems, Workbench and SFDC) with customer information.
  • Determines appropriate call handling.
  • Performs to call center metrics.
Customer Account Executive Feb 2009Apr 2014
  • Demonstrate active listening skills to assure mutual understanding of customer's concerns.
  • Be accurate with order processing to assure minimum errors or consequential issues in fulfilling orders in a call center environment.
  • Think, act, and inform customer and manager as appropriate.
  • Take ownership and accountability that serves to help and facilitate successful outcomes per customer requests, up to and including responsible escalation.
  • Effectively communicates information, minimizing the need for future contacts.
  • Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, equipment, policy and procedure, account status, and service problems.
  • Builds professional rapport with the customer by listening to understand and being clear in my verbal and written communications.
Receptionist May 2005Jan 2009 Kulture Hair Salon/Spa
  • Maintains a welcoming environment by creating a warm clean reception area.
  • Welcomes clients and visitors by greeting them friendly in person or on the telephone.
  • Performs miscellaneous office duties; fax, file, and copy and also data entry.
  • Books and maintains stylist appointments and calendars.
  • Promotes and sale Paul Mitchell styling products and maintain accounts payable, receivable, and process cash receipts/deposits.
Clerk Jun 2004Oct 2004 United States Postal Service Atlanta, GA
  • I verified, weighed, and keyed mail for U.S.P.S.
  • while making sure that mail was.
  • accurately sent out for customers.
  • I also wrote down and took orders for customers while delivering excellent.
  • customer service.
Lead Generator Dec 2003Jan 2004 John Robert Powers
  • Acquire sales leads from various sources while establishing new sales territories and expanding those territories to build individual account base.
  • I also achieved superior phone presentation, verbal, and written communication, and networking skills.
  • I was also cold call prospective customers to explain types of services/products offered while achieving talk time.
Telesales Associate Nov 2002Nov 2003 Mid-Atlantic Financial Services
  • I demonstrated superior phone presentation, verbal, and written.
  • communication.
  • I also researched and prospected for potential leads while establishing.
  • new sales territories all within an outbound call center environment.
Education:
Diploma May 2002 North Clayton High School Atlanta, GA
Bachelor of Arts : Business Administration/Marketing/Pursuing Clark Atlanta University Atlanta, Ga
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Resume Details

This is a real resume for a Comcast in Atlanta, Georgia with experience working for such companies as Kulture Hair Salon, Spa, United States Postal Service. This is one of the hundreds of Comcast resumes available on our site for free. Use these resumes as templates to get help creating the best Comcast resume.

Previous Companies:

  • Kulture Hair Salon
  • Spa
  • United States Postal Service

Previous Job Positions:

  • Comcast
  • Customer Account Executive
  • Receptionist
  • Clerk
  • Lead Generator

Schools:

  • North Clayton High School
  • Clark Atlanta University

Level of Education:

  • Diploma
  • Bachelor of Arts

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